[Remote] Customer Success - United States - Strategic at ElevenLabs

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Audio AIIndustries

Requirements

Ability to own a portfolio of key high-value enterprise accounts and build deep executive-level relationships
Expertise in developing and executing account growth strategies, including identifying expansion and cross-sell opportunities
Experience partnering with internal stakeholders (Sales, Engineering, Growth, RevOps) to align customer journeys and resolve complex challenges
Proficiency in monitoring and optimizing customer health metrics (adoption, usage, ROI, retention) and establishing proactive interventions
Capability to contribute to CS playbook, influencing processes, best practices, success frameworks, and scalability approaches
Skills in representing customer voice and performance insights in senior leadership forums, reporting on account performance, risks, upsell pipeline, and strategic initiatives
Ability to actively evangelize the product and vision internally and externally

Responsibilities

Own a select book of high-value enterprise relationships and serve as a trusted advisor to strategic customers
Steer and accelerate growth, retention, and value realization in flagship accounts
Build deep executive-level relationships and act as the primary voice of the customer within the organization
Develop and execute account growth strategies: identifying expansion and cross-sell opportunities, aligning on business outcomes, and driving mutually beneficial roadmaps
Partner with internal stakeholders to align the customer’s journey, elevate adoption, blueprint value, and resolve complex business-or-technical challenges
Monitor and optimize customer health across adoption, usage, ROI, and retention metrics; establish proactive interventions to mitigate churn risk and unlock expansion potential
Serve as a key contributor to the CS playbook: influencing processes, best-practices, success frameworks, and scalability approaches
Represent the customer voice and performance insights in senior leadership forums, reporting on account performance, risk/upsell pipeline, strategic initiatives, and overarching partnerships
Actively evangelize the product and vision internally and externally

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSaaSAIAudio AIStrategic AccountsClient RelationsEnterprise Sales

Questions & Answers

Common questions about this position

Is this Customer Success role remote?

Yes, the role is fully remote with no location restrictions.

What benefits does ElevenLabs offer?

Benefits include an annual learning & development stipend, annual social travel stipend, annual company offsite, and a monthly co-working stipend if not near main hubs.

What is the company culture like at ElevenLabs?

The culture emphasizes high-velocity work with rapid experimentation, lean autonomous teams, minimal bureaucracy, impact over job titles, AI-first approaches, excellence everywhere, and a global team prioritizing talent over location.

What skills are needed for the Strategic Customer Success role?

The role requires the ability to own a portfolio of key enterprise accounts, build deep executive-level relationships, act as a trusted advisor, and drive growth, retention, and value realization.

What makes a strong candidate for this position?

Strong candidates want to work hard, create lasting impact in a high-velocity environment, and thrive in lean autonomous teams focused on excellence and AI innovation.

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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