[Remote] Key Account Manager at Jobber

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Home ServicesIndustries

Requirements

No explicit requirements listed in the job description

Responsibilities

Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, retention, increasing payment processing volume, building relationships with customers and addressing pain points
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessRelationship BuildingCustomer RetentionSaaS Sales

Questions & Answers

Common questions about this position

What is the work arrangement or location for this Key Account Manager role?

This information is not specified in the job description.

What are the key responsibilities of a Key Account Manager at Jobber?

You will manage and grow a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV), act as a trusted advisor to help them achieve business goals, and build a new department delivering high-level customer outcomes.

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work and Canada's Most Admired Corporate Cultures.

What are the values of the Key Account Management team?

The team lives the values of Be Humble, Be Supportive and Give a Shit, while celebrating, motivating, and challenging each other daily.

What makes a strong candidate for the Key Account Manager position?

Strong candidates are excited by building a new department, leaving their mark on a massive revenue opportunity, and improving their own skills and career while obsessing over large customers.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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