Key Account Manager

Toronto, Ontario, Canada

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, BiotechnologyIndustries

Requirements

The ideal candidate will possess over 5 years of experience managing high-stakes telecom or enterprise distribution accounts, with a focus on mobile platforms, SDK/API integrations, or carrier-integrated service platforms. Demonstrated success in owning strategic partnerships end-to-end, driving adoption, expansion, and roadmap influence, and achieving tangible partner growth through executive QBRs that align product innovation with critical business metrics is essential. Proficiency in navigating complex technical ecosystems, acting as the connective tissue between business and product, and possessing deep domain expertise in telecom, mobile technologies, and monetization strategies within carrier environments are required. The ability to independently analyze data and metrics to inform decisions is also necessary.

Responsibilities

The Key Account Manager will lead the end-to-end strategy for telecom carrier accounts, ensuring growth, retention, and partner satisfaction. This includes driving value through impactful QBRs, identifying and closing expansion opportunities, and translating product advancements into measurable business outcomes. The role involves building deep, multi-level relationships within partner organizations, leading cross-functional alignment between sales, product, and operations, and maintaining operational excellence by supporting incident response and troubleshooting to ensure a dependable partner experience.

Skills

Account Management

Strategic Execution

Relationship Management

Business Growth

Partnership Management

Cross-functional Alignment

Business Reviews

Sales

Client Relations

Hiya

Caller ID and call protection services

About Hiya

Hiya enhances caller identification and provides call protection services in the telecommunications market. Its main product is a mobile app that helps users identify incoming calls and block unwanted ones, such as spam or scam calls. The app is user-friendly and has over 5 million users, offering peace of mind for individuals by filtering out unwanted calls and identifying important ones. For businesses, Hiya improves call answer rates and customer engagement by ensuring their calls are recognized and trusted. Hiya differentiates itself from competitors by partnering with mobile carriers and technology firms to integrate its services directly into their offerings. The company's goal is to address the growing issue of unwanted and fraudulent calls, enhancing communication security for both individuals and businesses.

Seattle, WashingtonHeadquarters

2016Year Founded

$22.1MTotal Funding

EARLY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Key Account Manager

Requirements

Responsibilities

Skills

Hiya

About Hiya

Risks

AI-generated deepfake voices challenge Hiya's fraud detection capabilities.

Generative AI and robocalls complicate differentiation between legitimate and fraudulent calls.

Regulatory changes in telecommunications could impact Hiya's operations.

Differentiation

Hiya integrates AI voice detection to enhance fraud prevention capabilities.

Hiya's caller ID solution is recognized as a High Performer in G2's 2024 report.

Hiya Registration ensures legitimate business calls aren't mislabeled as spam.

Upsides

Hiya's AI voice detection can detect AI-generated voices in real-time.

Hiya's recognition in G2's report can attract more enterprise clients.

Hiya Registration addresses a critical pain point for businesses globally.