Key Account Manager - Telecom Carriers

Employment Type: Full-Time Location Type: Remote

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity. Since 2015, we’ve been at the forefront of voice intelligence innovation, introducing the first mobile caller ID and spam-blocking apps. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

About the Position

As a Key Account Manager, you will own the full spectrum of strategic execution and relationship management for Hiya’s telecom carrier partners, driving both expansion and innovation with autonomy and urgency. You will be instrumental in translating product advancements into measurable business growth, while navigating complex ecosystems and building deep, multi-level partnerships that reinforce Hiya’s market position. Your partnership in cross-functional alignment and business reviews will ensure seamless delivery and continuous value realization, directly impacting partner success and company revenue.

This role offers a unique opportunity to influence the future of trusted voice communication on a global scale within a mission-driven environment. You will thrive in a fast-paced setting where your insights and decisiveness accelerate growth and innovation.

What You’ll Do

• Strategic Account Success: Lead the end-to-end strategy for telecom carrier accounts, ensuring seamless execution, accurate tracking, and full accountability for growth, retention, and partner satisfaction.
• Drive Value Through Business Reviews: Lead impactful QBRs that reinforce Hiya’s value, align on roadmap impact, and drive strategic planning, partnering cross-functionally to elevate the partner experience.
• Uncover & Close Expansion Opportunities: Identify and execute new revenue opportunities beyond contract scope, including monetization of roadmap features, one-time change requests, and recurring growth.
• Translate Product into Business Impact: Serve as the bridge between product and partner, translating innovation into measurable business outcomes and ensuring Hiya’s roadmap remains relevant and revenue-generating.
• Build Deep, Multi-Level Relationships: Use org mapping to cultivate internal champions, anticipate stakeholder shifts, and strengthen Hiya’s position within customer decision-making structures.
• Lead Cross-Functional Alignment: Manage up, down, and across the business, driving tight coordination between sales, product, operations, and leadership to accelerate outcomes and resolve friction fast.
• Maintain Operational Excellence: Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.

What You Bring

• Experience: 5+ years managing high-stakes telecom or enterprise distribution accounts, with a focus on mobile platforms, SDK/API integrations, or carrier-integrated service platforms.
• Strategic Partnership Ownership: Demonstrated success owning strategic partnerships end-to-end, driving adoption, expansion, and roadmap influence.
• Growth Achievement: Ability to achieve tangible partner growth through executive QBRs that align product innovation with critical business metrics.
• Ecosystem Navigation: Skilled at navigating complex technical ecosystems and acting as the connective tissue between business and product.
• Domain Expertise: Deep domain expertise in telecom, mobile technologies, and monetization strategies within carrier environments.
• Analytical Skills: Skilled at independently analyzing data and metrics to inform decisions.

Salary: [Salary information not provided in the original description]