Key Account Manager at American Electric Power

Tulsa, Oklahoma, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, EnergyIndustries

Bachelor's degree in Finance, Business, Engineering, Communications or other related field
2 years’ experience in customer account management, business or economic development (Utility industry experience preferred)
Advanced degree or professional certification preferred (e.g., Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD))
Demonstrated communications and presentation skills
Excellent written and verbal communications skills
Ability to travel to various locations for extended periods and work late into the evenings
Demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company)
Demonstrated successful leadership

Establishes and maintains high-level relationships with key decision makers within assigned customer organization
Responsible for the retention, expansion, and overall satisfaction of the assigned client base
Provides a 'single point-of-contact' to customer contacts to identify critical issues and oversees the plan of action to resolve critical issues with key departments within the operating company
Proactively manages the development and successful implementation of strategic programs and offerings
Develops new business
Provides exceptional customer service
Handles contract development and negotiation
Builds long-term business relationships with executive level decision makers
Manages new service issues and various account management initiatives
Interfaces with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives
Executes strategies to market a variety of products and services to OPCO customers in various identified industry segments
Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts
Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts
Promotes and supports operating company energy conversion with assigned key accounts