Key account manager at Remitly

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Client-Centric Mindset: Passionate about delivering exceptional customer experiences and cultivating long-term partnerships
Exceptional Communicator: Superior verbal and written communication skills, with the ability to influence and engage at all organizational levels
Resilient Mindset: Adaptable and effective under pressure, thriving in a dynamic, fast-paced environment
Proactive Problem Solver: Creative and entrepreneurial approach to overcoming challenges and delivering innovative solutions
Networking Savvy: Proven ability to build and nurture relationships both internally and externally, fostering collaboration
Prospecting and new business acquisition skills
Good organizational skills
Ability to thrive in a targeted, performance measured culture
The ability to overcome customer and prospect objections
Comfort with desktop technology, including Microsoft Office, Salesforce, and GONG
Ability to travel in Europe as required by the business needs
Bachelor’s degree preferred; significant industry experience (desirable)

Responsibilities

Work to a plan to achieve renewal targets and identify then pursue additional sales from managed customers by cultivating new business opportunities within existing accounts, leveraging a consultative approach to deepen partnerships and drive double and triple-digit growth
Executive Engagement: Build and maintain relationships at the highest levels within client organizations, acting as a trusted advisor and thought leader by conducting regular business reviews, to discuss their use of service and to discover how LexisNexis can provide more value
Market Insight: Stay ahead of industry trends and customer needs, providing valuable insights that influence client strategies and enhance their decision-making processes
High-Impact Engagement: Maintain a proactive presence through tailored communication strategies, including in-person visits, to ensure high-quality engagement with senior clients
CRM Mastery: Utilize Salesforce.com to effectively manage client interactions, track engagement, and analyse data for strategic decision-making
Cross-Functional Collaboration: Lead collaboration across global teams to align services and support client needs, driving organizational synergy. Collaborate with all necessary LexisNexis departments to ensure customer requirements are met
Build a strong sales pipeline from both marketing-generated and self-generated prospective opportunities
Conduct value-oriented discussions with prospects to understand their business needs and translate that into how the LexisNexis product can meet those needs
Demonstrate or present various LexisNexis products to prospective customers to illustrate product capabilities and identify the matches to clients’ business needs
Negotiate and execute customer contracts that meet both LexisNexis and customer needs
Provide accurate new and long-term pipeline and sales forecasts, based on candid and well-documented reviews of past and predicted sales activities in Salesforce and GONG
Operate and update CRM with sales and opportunity activity as per LexisNexis requirement
Utilise as per LexisNexis policy all relevant internal systems relating to job specification
Provide LexisNexis management with constructive customer feedback to assist in product enhancements, marketing and data strategies

Skills

Salesforce

CRM

Account Management

Upselling

Cross-selling

Sales Pipeline

Consultative Selling

Executive Engagement

Business Reviews

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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