Junior SaaS Engineer at 3E

Brussels, Brussels, Belgium

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, SaaSIndustries

Requirements

Engineering degree (in renewable energy, mechanical, electrical engineering or related field)
0-3 years of experience
Full proficiency in English
Strong analytical skills to analyse data flows through FTP, API or SQL Data collectors, UI dashboards etc
Excellent communication skills and a proactive attitude
Interested in Customer Service, with a curious mindset, always looking for ways to improve processes and tooling
Interest in SaaS products and ready to deep dive into it
Experience with object-based programming languages (Javascript, Python, VBA)
Experience with MySQL or other relational database management system
Bonus: Knowledge of French and/or Dutch
Bonus: Previous experience within the renewable energy sector
Bonus: Knowledge of databases and operating systems
Bonus: Reporting skills (e.g. PowerBI)

Responsibilities

Handle first-level requests from the biggest Renewable Energy Actors, providing efficient solutions to PV or BESS technical issues and discussing more complex problems with the Senior SaaS Engineer team when necessary
Assist the service delivery team with the deployment of assets into the SynaptiQ platform
Understand clients' needs and translate these into appropriate technical solutions
Support clients in maximizing their usage of SynaptiQ
Provide input/ideas for the development and maintenance of the SynaptiQ platform
Implement new features and improvements under the supervision of Senior SaaS Engineers
Carry out testing of new features and updates, identifying bugs, assist in their resolution and ensuring the platform's stable operation
Adhere to quality standards to ensure the software meets both technical and customer needs
Collaborate with Development teams to diagnose and resolve Second and Third-Level issues
Act as the main point of contact for clients, ensuring effective communication and delivering the best possible solutions
Focus on improving internal processes and updating documentation to facilitate the seamless handover of complex issues from Second and Third-Level support to the First-Level team, enhancing efficiency and service quality
Propose creative solutions to improve or automate internal tools and processes, discuss development roadmap, and implement solutions
Keep abreast of the latest developments in SaaS technologies and platforms and the new market requirements regarding renewable energy
Continually improve your knowledge and skills to contribute more effectively to the team

Skills

SaaS

SynaptiQ

Technical Support

Issue Resolution

Client Onboarding

Feature Development

Testing

Bug Fixing

Process Automation

Renewable Energy

BESS

3E

Chemical safety and regulatory compliance solutions

About 3E

3eco.com offers solutions for chemical and workplace safety, helping businesses comply with global regulations. They provide services for collecting and standardizing supplier data and managing Safety Data Sheets (SDS), making compliance easier for clients. Their subscription model gives access to a large database of SDSs and regulatory information, along with 24/7 support. 3eco.com stands out by combining data management with expert insights, enabling organizations to operate safely and sustainably.

Carlsbad, CaliforniaHeadquarters

1988Year Founded

ACQUISITIONCompany Stage

Industrial & Manufacturing, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Risks

Integration challenges from multiple acquisitions may affect service quality.

Increased competition could erode 3E's market share.

Strategic shifts from new ownership might disrupt operations or client relationships.

Differentiation

3E offers comprehensive solutions for chemical safety and regulatory compliance.

The company provides a vast database of over 10 million Safety Data Sheets.

3E's acquisition of Toxnot enhances its product compliance and sustainability capabilities.

Upsides

3E's acquisition of Quick-FDS expands its presence in the European market.

Collaboration with Cority significantly enhances 3E's Safety Data Sheet library.

Growing demand for digital compliance solutions boosts 3E's market potential.

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