Junior Executive, Retail (Operations) - Sibu (Sarawak) at Ninja Van

Sarawak, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, LogisticsIndustries

Requirements

Diploma/Bachelor Degree in any field
Fresh graduates are encouraged to apply
Personable and a good communicator in both written & oral English. Other language skills will be a plus
Self-starter with good initiative, and persistence to see us through this challenge
Extremely proactive, organised and responsible
Prior experience with performing data-driven analysis into operation using Excel and visualisation tools (eg Metabase, Redash)
A strong sense of ownership in his/her roles and scopes

Responsibilities

Manage and monitor daily operations of Retail services across East Malaysia
Lead problem-solving activities
Be the go-to person for Retail operations in East Malaysia
Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards
Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures
Test new operational processes on new services
Manage and maintain relationships with the Retail partners within East Malaysia
Drive sales growth, ensure partner satisfaction and facilitate effective communication between the company and its partner

Skills

Key technologies and capabilities for this role

ExcelMetabaseRedashData AnalysisOperations ManagementProblem SolvingStakeholder ManagementEnglish Communication

Questions & Answers

Common questions about this position

What are the working hours and days for this role?

The position involves working Monday to Saturday with shifts of either 9am-6pm or 12pm-9pm.

Is prior experience required for this Junior Executive position?

No prior experience is required as fresh graduates are encouraged to apply.

What key skills are needed for this role?

Candidates need to be personable with good communication skills in English, a self-starter with initiative and persistence, extremely proactive, organized, responsible, and experienced with data-driven analysis using Excel and tools like Metabase or Redash.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Junior Executive role?

A strong candidate holds a Diploma or Bachelor's degree, demonstrates a strong sense of ownership, and excels in proactive problem-solving and relationship management, especially fresh graduates with data analysis skills.

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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