Junior Customer Support Associate - Analytics at Nielsen

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, AnalyticsIndustries

Requirements

Mastery of English language (mandatory B2 or C1 level)
University or technical degree, preferably in Business Administration/Analyst, Mathematics, Statistics, Economics, or Engineering
0-2 years of experience in related areas of data analysis and customer service
Proficiency in Excel
Power BI (desirable); knowledge of automation tools is an advantage (not mandatory)
Analytical skills and aptitude for data and operational processes; ability to interpret and relate variables
Excellent organizational skills, deadline compliance, and follow-up
Aptitude for project management (critical path, task sequencing, problem-solving, etc.)
Inclination toward precision, proactivity, and attention to detail
Writing skills: spelling, punctuation, grammar
Ability to translate technical details from different client contexts
Ability to build network relationships in multicultural teams
Problem-solving using influencing skills
Ability to work under pressure and seek support/escalate issues when necessary

Responsibilities

Be an expert in NIQ processes and methodologies, playing an active role in improving customer satisfaction
Ensure appropriate ticket entry and analysis before transferring to operations teams
Maintain continuous communication and support with operations teams to avoid delays and ensure quality in responses
Ensure optimal support and solutions for customer inquiries/requests, tracking actions for timely communication
Work in association with operations and commercial teams according to defined Work Guides and Process Designs
Adhere to Performance KPIs to improve quality (transfers and timely responses) and maintain work discipline
Provide customer support through Nielsen Service Suite/MSD for task prioritization and resolution of customer requests via data analysis, ensuring timely and accurate updates for a satisfactory customer experience
Manage inquiries and requests from different NielsenIQ customers, ensuring clear and precise responses that resolve issues about NielsenIQ services, with correct entry, complete analysis, and frequent updates

Skills

Key technologies and capabilities for this role

Customer SupportData AnalysisTicket ManagementNielsen Service SuiteMSDKPIsProcess Improvement

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site.

What is the salary range for this role?

This information is not specified in the job description.

What qualifications are required for this position?

Candidates need English proficiency at B2 or C1 level, a university or technical degree preferably in Business Administration/Analyst, Mathematics, Statistics, Economics, or Engineering, and 0-2 years of experience in data analysis-related areas.

What skills are essential for success in this role?

Key skills include data analysis to interpret and interrelate variables, customer service expertise using Nielsen platforms, and adherence to processes, KPIs, and teamwork with operations and sales teams.

What makes a strong candidate for this Junior Customer Support Associate role?

A strong candidate will have a relevant degree in fields like Statistics or Economics, English proficiency at B2/C1, some data analysis experience, and the ability to manage customer queries efficiently while adhering to processes and KPIs.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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