Junior Business Analyst (AU IT Services, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, PrintingIndustries

Requirements

1-2 years’ experience in a support-oriented or junior project role within a relevant field
Basic understanding or willingness to learn about print environments, products, and services
Proficient in Microsoft Office, particularly Excel
Exposure to Power BI or Power Apps
Interest in developing an understanding of financial concepts such as P&Ls (Profit and Loss statements)
Strong attention to detail and numerical/analytical skills
With support, able to create value from data
Ability to evaluate and compare options and assist with solution recommendations under supervision
Basic ability to communicate technical concepts to non-technical stakeholders in a clear and approachable way
Effective verbal and written communication skills
Demonstrates organizational skills and the ability to manage delivery of individual tasks
Nice to Have
Exposure to documenting basic business or technical requirements is advantageous
General understanding or interest in the print industry is desirable

Responsibilities

Assist in designing services and workflows with guidance from senior team members, ensuring they address key customer requirements
Support the sales team by contributing to the development of fit-for-purpose service solutions
Collaborate with colleagues to understand customer business needs and help deliver solutions that align with their goals
Keep stakeholders informed on project progress and escalate any issues to the appropriate personnel as needed
Work towards building a reputation as a trusted advisor through consistent and effective communication with internal customers
Help manage internal customer expectations, ensuring clear agreements and specific actions are defined in collaboration with senior team members
Accurately document solutions, workflows, and actions in line with company standards
Collaborate with project teams to define tasks and help deliver project outputs on time and efficiently
Develop and maintain positive working relationships with internal teams and external stakeholders
Complete basic project and time reporting and flag any significant deviations to managers

Skills

Microsoft Excel

Microsoft Office

Power BI

Power Apps

Data Analysis

Analytical Skills

Stakeholder Communication

Business Requirements Documentation

Workflow Design

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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