Junior Backend Engineer at Backbase

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Fintech, SaaSIndustries

Requirements

Highly customer-focused on delivering a great customer experience in a B2B company, for both technical and non-technical customers
Ability to clearly and concisely communicate in English, both written and verbally
High interest in DevOps and infrastructure as code, with eagerness to learn
Self-driven and able to methodically troubleshoot problems
Work experience as a software engineer
Some experience with bash and a version control system (Git)
Ability to handle stress without buckling and know when to ask peers for help
(Plus) Hands-on experience supporting SaaS applications on Microsoft Azure or AWS
(Plus) Familiarity with Linux, Kubernetes, and Terraform

Responsibilities

Provide prompt and professional responses to tickets escalated from front line support teams
Analyze and diagnose technical issues efficiently, using available resources and documentation (e.g., new Azure installations, networking, VPN, Kubernetes)
Escalate complex problems to senior support engineers or development teams and cooperate with them
Contribute to the development and maintenance of customer-facing technical documentation and knowledge base articles
Give and receive feedback during regular ticket review sessions
Participate in occasional customer calls
Grow into a technical subject matter expert for Backbase SaaS solutions

Skills

Azure

Networking

VPN

Kubernetes

DevOps

Infrastructure as Code

Ticketing System

Troubleshooting

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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