Junior (Associate) IT Support Engineer at Pipedrive

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

At least one year of experience in IT support is a plus
Strong communication skills with effective listening and interpretative abilities
Knowledge of endpoint management and business applications
Experience working within processes to deliver defined support solutions
Familiarity with troubleshooting support issues
Experience working as part of a team
Comfortable working with others within a support solution lifecycle
Experience working collaboratively with stakeholders across business functions to mitigate and resolve support issues
Basic-level proficiency with platforms such as Atlassian (Jira, Confluence), Okta, Google Workspace, Jira Service Management, MDM tools, and Slack
Proficient level of application and endpoint support knowledge
Ability to use initiative to develop and improve support procedures and processes

Responsibilities

Improve and maintain endpoint security and access control solutions according to internal policies, procedures, and technical guidelines
Improve and maintain technical solutions in global offices
Support business users and stakeholders according to the global schedule
Execute defined tasks and procedures across a range of technologies
Work across the business on projects and programs that deliver value to our business stakeholders
Create new procedures and documents as part of the Global Business Systems Application Engineering Excellence program

Skills

Key technologies and capabilities for this role

IT SupportEndpoint SecurityAccess ControlEndpoint SupportApplication SupportCommunication

Questions & Answers

Common questions about this position

Is this IT Support Engineer role remote or office-based?

This role is office-based in the Lisbon office.

What skills and experience are required for the Junior IT Support Engineer position?

At least one year of experience in IT support is a plus, along with strong communication skills, knowledge of endpoint management and business applications, familiarity with troubleshooting, and basic proficiency with platforms like Atlassian (Jira, Confluence), Okta, Google Workspace, MDM tools, and Slack.

What is the company culture like at Pipedrive?

Pipedrive has a people-first culture that values authenticity, champions collaboration, supports each other with no egos, and fosters teamwork alongside top talent from around the world in an inclusive space.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this Associate IT Support Engineer role?

Candidates with at least one year of IT support experience, strong communication skills, knowledge of endpoint management, troubleshooting familiarity, teamwork experience, and basic proficiency in tools like Jira, Okta, and Google Workspace stand out, especially those who can work collaboratively across business functions.

Pipedrive

CRM software for sales process management

About Pipedrive

Pipedrive offers customer relationship management (CRM) software that helps small to medium-sized businesses manage their sales processes. The platform includes features like lead management, email integration, and sales reporting, allowing users to organize tasks and improve efficiency. Pipedrive stands out from competitors by fostering a community where users can share tips and feedback, which helps the company adapt its product to client needs. The goal is to enhance the sales process for SMBs, enabling them to prioritize tasks and close deals more effectively.

New York City, New YorkHeadquarters

2010Year Founded

$93.5MTotal Funding

SERIES_CCompany Stage

Consulting, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Flexible Work Hours

Parental Leave

Risks

Increased competition from AI-driven CRMs could threaten Pipedrive's market share.

Rapid technological changes may outpace Pipedrive's innovation capabilities.

Economic downturns could reduce SMB spending on CRM solutions, impacting revenue growth.

Differentiation

Pipedrive offers a user-friendly CRM platform tailored for small to medium-sized businesses.

The company provides customizable pipelines and sales reporting for efficient sales management.

Pipedrive's SaaS model allows access from anywhere, enhancing flexibility for remote teams.

Upsides

Pipedrive's integration with AI enhances predictive analytics and personalized customer interactions.

The rise of remote work boosts demand for Pipedrive's cloud-based CRM solutions.

Pipedrive's recognition in awards highlights its innovation and market leadership.

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