Senior Account Manager, QSR
Fetch- Full Time
- Senior (5 to 8 years)
Candidates should have at least 2 years of experience in account management, commercial, or growth teams, possess effective relationship-building and communication skills (face-to-face, via phone, or email), demonstrate strong commercial acumen and data analysis skills, be results-oriented with a track record of achieving targets, be a self-starter, hard worker, and well-organized with the ability to take initiative and solve problems.
The Junior Account Manager will maintain and grow relationships between Deliveroo and restaurant partners, drive restaurant performance through data analysis and industry knowledge, negotiate contracts and terms of partnership, liaise with operations teams to improve operations, work with marketing teams to launch campaigns, innovate and present new ideas to increase Deliveroo’s growth, develop and implement growth strategies for cities, and serve as a local expert for assigned zones.
Online food delivery connecting customers and restaurants
Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.