Jewelry Sales Consultant - San Francisco, CA

Employment Type: FULL_TIME Location Type: In-Person Salary: $26/hour (This compensation budget range may be adjusted at any time at the discretion of the company.)

Position Overview

Brilliant Earth's Jewelry Sales Consultants provide an exceptional experience for every customer, guiding them through the sales process via in-person and virtual appointments, phone, or live-chat. Consultants assist customers in finding their ideal jewelry from our luxury product line, meeting and exceeding sales targets in a fast-paced environment. This role involves creating personalized experiences and sharing in customers' happiest moments.

The ideal candidate must be available for a full-time schedule, including weekend days. This position is based in our San Francisco, CA showroom.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leadership to continuously improve the customer experience and sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

• Customer Passion: A genuine desire to go above and beyond to provide the best possible experience for every customer.
• Goal-Oriented: A drive to exceed goals and a track record of achieving sales targets.
• Attention to Detail: A keen eye for detail and a passion for process, understanding the importance of small details in significant customer moments within a fast-moving environment.
• Strong Communication: Clear and concise communication skills, whether interacting with customers or teammates in person, via email, or by chat.
• Collaboration Skills: A team player who believes in working together to transform the jewelry industry.

What We Offer

Brilliant Earth is passionate about the employee experience, offering:

• Excellent Training Program: Comprehensive training to set you up for success.
• Career Growth Opportunities: Regular 1-on-1s, diverse training, and annual 360 reviews to foster clear pathways for growth.
• Competitive Compensation: Including a robust benefits package.
• Set Schedule: Consistent scheduling for work-life balance.