[Remote] Java Software Engineer (BackEnd) at Intercom

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Part TimeJob Type

UnknownVisa

Software Engineering, IT ServicesIndustries

Requirements

Candidates must have 7+ years of experience developing Java-based backend services. They should also possess 5+ years of experience with microarchitecture principles, Kubernetes, and Docker-based services. Additionally, 5+ years of experience with messaging frameworks, SQL and non-SQL data storage systems, data layers, and efficient data query techniques is required. Candidates need 3+ years of experience with distributed systems, specifically Akka actors, and 3+ years of experience in CI/CD environments using tools like Jenkins, Argo Workflows, or Github Actions. Experience with constraint solvers for scheduling problems (e.g., IBM CPLEX or OR-Tools) and working with 3rd party APIs, including RESTful concepts, HTTP/S protocols, and API documentation tools like Swagger, is required for at least 2 years.

Responsibilities

The Java Software Engineer will design, develop, and maintain scalable Java-based Kubernetes services using Spring Boot, adhering to microservices architecture best practices. Responsibilities include designing and implementing new microservices, enhancing existing ones, and utilizing message-based communication systems. The engineer will also design, build, and test execution logic partitioned by Akka actors, develop new distributed systems designs, and choose appropriate algorithms and frameworks for constraint solvers to address scheduling problems. Additionally, they will design, build, and test the execution engine within the Orchestration Layer and gain a deep understanding of Workcell Software Systems' execution models and access patterns to generate and execute plans accordingly.

Skills

Java

Backend Development

Kubernetes

Spring Boot

Microservices

Akka Actors

Distributed Systems

APIs

SDKs

Data Querying

Transactional Data Integrity

Constraint Solvers

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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