Extreme Networks

Japanese Speaking Technical Support Engineer

Japan

$60,000 – $80,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, NetworkingIndustries

Requirements

Candidates must possess a Bachelor's degree in a related field, along with at least one year of experience working directly with customers in any industry, and a general knowledge of Ethernet, LAN/MAN/WAN networks, TCP/IP protocol, Windows, and Linux/UNIX operating systems. Strong troubleshooting skills and the ability to utilize the scientific method to solve problems are also required, as is an Active Cisco Certified Network Professional (CCNP) certification.

Responsibilities

The Japanese Speaking Technical Support Engineer will provide technical support for Extreme products, primarily wireless and NAC, handling service requests via phone, email, and web, managing service requests through research, problem-solving, and escalation, updating information repositories and knowledge base, assisting customers with basic network configuration and product information, and driving for continuous learning, results orientation, and teamwork.

Skills

TCP/IP
Ethernet
LAN
WAN
Windows
Linux/UNIX
Troubleshooting
CCNP
Network Configuration

Extreme Networks

Provides advanced networking solutions and services

About Extreme Networks

Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, along with cloud-based services and advanced security measures. Extreme Networks differentiates itself by offering both hardware and software solutions, as well as professional and managed services that ensure efficient network operations. Their goal is to provide comprehensive support and training to help clients maximize their networking capabilities.

Key Metrics

Morrisville, North CarolinaHeadquarters
1996Year Founded
$16.8MTotal Funding
IPOCompany Stage
Government & Public Sector, Enterprise Software, Cybersecurity, EducationIndustries
1,001-5,000Employees

Benefits

Competitive pay
Comprehensive healthcare
HSA
Life & disability insurance
Retirement plans
Employee stock purchase program
Tuition reimbursement
PTO
Wellness programs

Risks

Securities fraud lawsuit may damage Extreme Networks' reputation and investor confidence.
Complexity of AI integration could hinder adoption of Extreme Platform ONE.
Stiff competition in cybersecurity market may affect ZTNA solution's market share.

Differentiation

Extreme Networks offers AI-powered platformization with Extreme Platform ONE.
The company provides comprehensive networking solutions, including cloud and security integration.
Extreme Networks serves diverse industries, from education to healthcare and government.

Upsides

Growing demand for AI-driven network management boosts Extreme Networks' market potential.
Expansion of 5G networks increases need for advanced networking solutions.
Rising adoption of cloud-based solutions enhances Extreme Networks' scalability and flexibility.

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