Technical Support Engineer
Kustomer- Full Time
- Entry Level & New Grad
Candidates should possess at least two years of customer-facing telecommunications support experience, excellent listening and communication skills (both verbal and written), strong customer relationship-building skills, and robust technical and diagnostic skills. They should also be self-motivated, detail-oriented, and a team player.
The Technical Support Engineer will be responsible for answering incoming technical support calls from 9am to 5:30pm EST, providing troubleshooting and assistance for 2600Hz Kazoo VoIP services, managing 3rd party Carrier tickets, handling porting requests, and performing CNAM updates, as well as assisting Kazoo Engineers with identifying necessary code changes.
VoIP communication solutions for homes and businesses
Ooma provides communication solutions through Voice over Internet Protocol (VoIP) technology for both residential and business customers. For homes, Ooma offers devices like the Ooma Telo, which connects to the internet and existing phone lines, allowing users to make voice calls with features such as voicemail, caller ID, and 911 service at lower costs than traditional phone services. For businesses, Ooma has the Ooma Office product line, which includes features like virtual receptionists and mobile app integration, designed for small and medium-sized enterprises. Ooma's business model includes selling hardware devices with a one-time cost, followed by subscription plans for additional services, ensuring a steady revenue stream. The company's goal is to provide affordable and user-friendly communication solutions that meet the needs of both residential and business clients.