Ooma

Technical Support Engineer (2600Hz)

United States

Ooma Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, VoIP, Customer SupportIndustries

Requirements

Candidates should possess at least two years of customer-facing telecommunications support experience, excellent listening and communication skills (both verbal and written), strong customer relationship-building skills, and robust technical and diagnostic skills. They should also be self-motivated, detail-oriented, and a team player.

Responsibilities

The Technical Support Engineer will be responsible for answering incoming technical support calls from 9am to 5:30pm EST, providing troubleshooting and assistance for 2600Hz Kazoo VoIP services, managing 3rd party Carrier tickets, handling porting requests, and performing CNAM updates, as well as assisting Kazoo Engineers with identifying necessary code changes.

Skills

Log analysis
Troubleshooting
VoIP services
Carrier ticket management
Porting
CNAM updates
Customer support
Communication

Ooma

VoIP communication solutions for homes and businesses

About Ooma

Ooma provides communication solutions through Voice over Internet Protocol (VoIP) technology for both residential and business customers. For homes, Ooma offers devices like the Ooma Telo, which connects to the internet and existing phone lines, allowing users to make voice calls with features such as voicemail, caller ID, and 911 service at lower costs than traditional phone services. For businesses, Ooma has the Ooma Office product line, which includes features like virtual receptionists and mobile app integration, designed for small and medium-sized enterprises. Ooma's business model includes selling hardware devices with a one-time cost, followed by subscription plans for additional services, ensuring a steady revenue stream. The company's goal is to provide affordable and user-friendly communication solutions that meet the needs of both residential and business clients.

Key Metrics

Sunnyvale, CaliforniaHeadquarters
2004Year Founded
$92.8MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Commuter Benefits
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Paid Vacation
Employee Assistance Program

Risks

Emerging VoIP providers offering cheaper services threaten Ooma's market share.
Rapid POTS phase-out invites competition from alternative tech solutions.
Ooma's hardware reliance may be challenged by software-only competitors.

Differentiation

Ooma offers a unique POTS replacement solution with its AirDial product.
The company provides both residential and business VoIP services, catering to diverse needs.
Ooma's hardware and subscription model ensures a steady revenue stream.

Upsides

Growing demand for POTS replacement boosts Ooma's AirDial market potential.
Partnerships with Carahsoft and 3Phase expand Ooma's reach in key sectors.
Recognition from PCMag enhances Ooma's reputation, attracting more business customers.

Land your dream remote job 3x faster with AI