ITSM Engineer at AIG

Sumida-ku, Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree in information technology, Computer Science, Engineering, or related field (or equivalent practical experience reflecting self-motivation, continuous learning, and initiative)
Familiarity with ITIL framework (v4 or v5 preferred)
Experience working with ITSM tools (e.g., ServiceNow, Splunk, SharePoint)
Understanding of infrastructure components (e.g., Networking, Servers, Storage, Cloud Services, User devices)
Understanding of Operating Systems, Middleware, Databases (e.g., Arch/Debian/Red Hat Linux, Windows, MacOS, Oracle, Sybase, SQL, Tomcat, NGNIX, Apache, IIS)
Strong written and verbal communication skills in both Japanese and English, with ability to engage clearly across technical and non-technical audiences
3–6 years of experience in IT operations, L2/L3 technical support, or ITSM process-related work
Experience working in supportive team environments, contributing to user-facing and system-level outcomes in medium to large organizations
Proven ability to adapt to new tools and processes

Responsibilities

Assist with implementation and improvement of ITSM processes (e.g., Incident, Change, Problem, and Service Request Management)
Collaborate with cross-functional teams to maintain accurate and useful documentation of infrastructure systems and workflows
Support the adoption and configuration of ITSM/Operations platforms and tools
Monitor operational health of systems, assist with resolving service disruptions, and communicate clearly with involved teams
Contribute to service reviews, RCA sessions, and improvement planning with a humble, proactive, and team-oriented approach
Foster clear and respectful communication across support teams, stakeholders, and business IT
Offer thoughtful guidance and constructive feedback with humility and a growth mindset
Participate in on-call incidents with a dependable and cooperative attitude
Support the consistent operation and improvement of ITSM/Operations processes
Maintain well-documented configurations and service procedures
Help ensure service availability and timely incident handling
Contribute to a shared culture of knowledge and mutual respect
Promote alignment with infrastructure and support standards across the organization

Skills

Key technologies and capabilities for this role

ITSMIncident ManagementChange ManagementProblem ManagementService Request ManagementRoot Cause AnalysisMonitoringTroubleshootingInfrastructureDocumentation

Questions & Answers

Common questions about this position

What is the salary or compensation for this ITSM Engineer role?

This information is not specified in the job description.

Is this ITSM Engineer position remote or does it require office work?

This information is not specified in the job description.

What skills and qualifications are required for the ITSM Engineer role?

A Bachelor’s degree in information technology, Computer Science, Engineering, or related field is required, or equivalent practical experience reflecting self-motivation. The role demands a broad infrastructure skillset, analytical mindset, and experience with ITSM processes like Incident, Change, Problem, and Service Request Management.

What is the company culture like for this ITSM Engineer position?

The culture emphasizes a humble, proactive, and team-oriented approach that values collaboration, shared learning, mutual respect, clear and respectful communication, growth mindset, and commitment to team success.

What makes a strong candidate for the ITSM Engineer role?

Strong candidates demonstrate self-motivation through practical experience, a broad infrastructure skillset with an analytical mindset, proactive collaboration in cross-functional teams, dependable on-call participation, and a humble growth mindset focused on continuous improvement.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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