IT Technician at Canal

Brașov, Brașov, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
5+ years in an IT technician role
Good written and spoken English
Knowledge of ITIL methodology
Knowledge of Agile or Lean methodology
Practical knowledge of IT
Excellent sense of customer service
Excellent problem-solving and analytical skills
Strong sense of organization, prioritization, and time management
Strong interpersonal skills
Team-oriented work ethic with ability to work autonomously and manage frequent interruptions
Communication and writing skills
Flexibility and availability to work outside normal hours for urgent issues or maintenance
(Asset) Knowledge of manufacturing environment
(Asset) Comfortable using IT tools (e.g., GSuite, MS Office, Jira Service Management)
(Asset) French speaking
Occasional travel to Canam Group sites

Responsibilities

Provide outstanding customer service to employees
Serve as primary point of contact for users regarding support requests
Receive, analyze, and process requests from users
Handle setups, configuration, installation, maintenance, and repairs on end-user equipment
Manage IT asset inventory and lifecycle
Determine user IT/technical needs, procure equipment, and carry out installation
Conduct research to respond to users by phone, email, and instant messaging
Communicate effectively with clients before, during, and after processes
Enter information using tools and systems in use
Perform other tasks related to service for which expertise and knowledge are available
Occasionally participate in development and improvement of processes and procedures

Skills

Key technologies and capabilities for this role

ITILAgileLeanGoogleMicrosoftCiscoHPAppleIT asset managementend-user supportequipment installationtroubleshooting

Questions & Answers

Common questions about this position

Is this IT Technician position remote or on-site?

The position is on-site at the Brasov office.

What qualifications are required for the IT Technician role?

A bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience), 5+ years in an IT technician role, good English skills, knowledge of ITIL and Agile/Lean methodologies, and practical IT knowledge are required.

What is the salary for this IT Technician position?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The culture emphasizes outstanding customer service, helping others, a team-oriented work ethic, and growth through exposure to technologies from Google, Microsoft, Cisco, HP, Apple, and more within a dynamic group across multiple countries.

What makes a strong candidate for this IT Technician position?

Strong candidates demonstrate excellent customer service, problem-solving, organization, interpersonal skills, flexibility for off-hours work, and assets like manufacturing knowledge, GSuite/MS Office/Jira proficiency, or French speaking.

Canal

E-commerce platform for multi-brand selling

About Canal

ShopCanal.com is an e-commerce platform designed to support multi-brand selling for retailers, platforms, and creators. It allows businesses to sell products from various brands, which helps them attract more customers and increase sales. The platform operates on a co-selling model, enabling businesses to collaborate with brands they admire, which is a more effective approach than traditional affiliate marketing. This model not only enhances brand partnerships but also broadens the reach of businesses across the internet. ShopCanal likely generates revenue through a commission or fee structure, earning a percentage of the sales made on its platform. Users appreciate the platform for its user-friendly design and growth potential, recognizing the advantages of co-selling and brand collaborations. The goal of ShopCanal is to help its clients achieve their sales objectives more quickly and efficiently.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$26.3MTotal Funding

SERIES_ACompany Stage

Consulting, Consumer GoodsIndustries

51-200Employees

Benefits

Competitive compensation packages

Unlimited PTO + 12 company holidays

Quality health, vision, & life insurance

401k plans with 3% employer contribution

Commuter benefits

Home office stipends

All-day snacks + dinner provided after 5:30pm

Risks

Increased competition from similar e-commerce platforms could dilute Canal's market share.

Economic downturns may impact Canal's revenue due to reduced consumer spending.

Reliance on commission-based revenue may be unsustainable if partner brands' sales decline.

Differentiation

Canal offers a curated network of over 165 brands for co-selling.

ShopCanal.com facilitates multi-brand selling, enhancing retailer and creator collaborations.

Canal's co-selling model is a stronger alternative to traditional affiliate marketing.

Upsides

Increased consumer preference for curated shopping experiences boosts Canal's platform demand.

The rise of social commerce presents integration opportunities for Canal's platform.

Growing sustainability trends allow Canal to promote eco-friendly brands, attracting conscious shoppers.

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