IT Systems Engineer at Penumbra Inc

Alameda, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Information TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field with 10+ years’ experience providing enterprise level end user support, or an equivalent combination of education and experience
Hands-on experience with tools including Intune, SCCM, JAMF, Entra ID, AD, MS GPO
Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti-virus/anti-malware utilities
Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, JumpCloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring
Advanced scripting skills (e.g., Bash, Python, or AppleScript)

Responsibilities

Lead endpoint-related development/implementation activities
Create and maintain all aspects of end user systems standardization strategy, including asset life cycles
Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Windows, macOS, iOS etc.)
Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets
Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards
Troubleshoot and resolve end-user issues related to Windows & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support
Automate software installation, configuration, and uninstallation activities and procedures
Document maintenance and troubleshooting procedures
Develop operations procedures and tools to improve operational efficiency and reliability for client systems
Integrate operational procedures and automation to improve consistent delivery
Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools
Manage Infrastructure Lab for client systems initiatives, including development and testing
Mentor IT support staff
Maintain effective relationships with customers and actively listen to their needs and requests, ensuring they are fully understood with appropriate expectations set and delivered
Assist in refining strategy and overseeing client integration for acquisitions
Manage and maintain vendor relationships, vendor contracts, and road maps related to PCs, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
Understand relevant security, privacy, and compliance principles and adhere to applicable regulations, standards, and procedures
Ensure other members of the department follow the QMS, regulations, standards, and procedures
Perform other work-related duties as assigned

Skills

Key technologies and capabilities for this role

IntuneSCCMJamf ProEntra IDActive DirectoryMS GPOmacOSWindowsiOSMDMMFARBAC

Questions & Answers

Common questions about this position

What technical skills and tools are required for the IT Systems Engineer role?

The role requires hands-on experience with tools like Intune, SCCM, JAMF, Entra ID, AD, and MS GPO, along with skills in designing and managing Apple Mac systems, implementing MDM solutions, developing access policies, troubleshooting Windows and Mac issues, and automating tasks using scripting like Bash, Python, or AppleScript.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this IT Systems Engineer position?

This information is not specified in the job description.

What does the team structure or company culture look like for this role?

The role involves working closely with other IT teams, mentoring Penumbra’s IT support staff, and maintaining effective relationships with customers to ensure operational excellence.

What makes a strong candidate for the IT Systems Engineer position?

Strong candidates will have hands-on experience with endpoint management tools like Intune, JAMF, and Entra ID, expertise in Mac and Windows systems, scripting for automation, and the ability to lead implementations, mentor staff, and develop long-term solutions.

Penumbra Inc

Develops medical devices for vascular conditions

About Penumbra Inc

Penumbra Inc. specializes in creating medical devices aimed at treating neurovascular and peripheral vascular conditions. Their products, such as the Penumbra System and the Indigo System, are designed for use in hospitals and clinics, helping healthcare professionals address issues like stroke and other vascular diseases. These devices work by providing advanced tools for interventions in neurology and vascular surgery, allowing for effective treatment options. Unlike many competitors, Penumbra focuses specifically on these specialized areas, ensuring their products are tailored to the needs of medical professionals in these fields. The company's goal is to continuously improve and innovate their medical devices to enhance patient care and support healthcare providers in delivering effective treatments.

Alameda, CaliforniaHeadquarters

2004Year Founded

$116.7KTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees