IT Systems Administrator at Envoy

San Francisco, California, United States

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$110,000 – $125,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Workspace ManagementIndustries

Requirements

Seasoned, experienced professional with a full understanding of providing IT support
Strong experience working with macOS, iOS, and SaaS services and tools
Ability to communicate problem-solving related questions and directions in a clear and accessible way
Design, build, and maintain Okta/JIRA Workflows to automate identity lifecycle events (onboarding, offboarding, role changes, and app provisioning)
Identify opportunities for workflow optimization using Okta APIs, hooks, and integrations
Manage JAMF Pro for macOS and iOS devices across the organization. Create and maintain configuration profiles, policies, and scripts to automate device setup and compliance enforcement
Prioritize a variety of tasks and service requests in a dynamically changing environment
Experience in automating workflows and implementing system improvements
Advanced administration skills in applications like Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack, and other SaaS apps
Enjoy working in a customer-focused, technical environment

Responsibilities

Provide level 2 and level 3 support for technical issues
Support Envoys in their daily service, software, and hardware requests
Resolve complex Workplace Tech support requests
Conduct root cause analysis, identify appropriate solutions, and implement them
Document and train the team on IT subject matter expertise
Support and continuously improve onboarding and offboarding processes
Collaborate on team, department, and company-wide IT-owned initiatives

Skills

Key technologies and capabilities for this role

IT SupportLevel 2 SupportLevel 3 SupportRoot Cause AnalysisHardware SupportSoftware SupportOnboardingOffboardingTroubleshooting

Questions & Answers

Common questions about this position

What is the salary range for the IT Systems Administrator position?

The salary range is $110K - $125K.

Is this role remote or onsite, and what are the location requirements?

This is an onsite position requiring 5 days a week (Monday-Friday) in the San Francisco HQ.

What key skills and experiences are required for this role?

Required skills include strong experience with macOS, iOS, and SaaS services; managing JAMF Pro for devices; designing Okta/JIRA workflows for identity lifecycle; and advanced administration in Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack.

What is the company culture like for the Workplace Technology team?

Envoy offers a fast-paced startup environment that values creative, agile, and organized people, with a customer-focused technical team that builds innovative technology experiences and provides a high degree of trust in ideas and execution.

What makes a strong candidate for this IT Systems Administrator role?

A strong candidate is a seasoned professional with full understanding of IT support, experience providing level 2/3 support, resolving complex issues, automating workflows, and prioritizing tasks in a dynamic environment.

Envoy

Workplace technology for visitor and space management

About Envoy

Envoy provides a platform that improves safety, flexibility, and guest experiences in office settings. Its main services include visitor management, which simplifies the check-in process for guests, and workplace management, which helps organizations use their space more effectively while adhering to safety standards. The platform allows for visitor pre-registration, health questionnaires, desk booking, and offers real-time analytics to enhance the workplace experience. Envoy operates on a subscription model with tiered pricing to meet the needs of various clients, including corporate offices and co-working spaces. What sets Envoy apart from competitors is its focus on user-friendly design and comprehensive functionality, addressing the increasing demand for secure and adaptable workplace solutions. The company's goal is to create a seamless and secure environment for businesses, especially in light of changing work patterns and heightened health concerns.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$194.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Increased competition from startups offering similar solutions at lower costs threatens market share.

Data privacy concerns may arise from managing sensitive visitor and employee information.

Economic downturns could reduce corporate investment in workplace technology, affecting revenue.

Differentiation

Envoy offers a comprehensive platform integrating people, spaces, and data for workplace management.

The company provides unique features like data-enriched workplace maps and dynamic space recommendations.

Envoy's focus on security solutions includes visitor recognition and self-serve mobile sign-in.

Upsides

Envoy's new features enhance space utilization and employee experience for return-to-office success.

The appointment of experienced leaders like George Mogannam and Cormac Twomey boosts growth potential.

High workspace utilization correlates with 38% higher employee retention and 24% revenue growth.

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