IT Support Technician at Altera

Mammoth Lakes, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TourismIndustries

Requirements

Onsite presence at the resort in Mammoth Lakes, CA
Ability to meet company requirements to drive company vehicles, including having or obtaining a California Driver's License
Associates Degree in Computer Science or at least 2 years working in the IT industry in a comparable position
Excellent communication skills, both written and verbal, to provide technical support using clear language
Problem-solving skills
Knowledge of Microsoft Office Suite, Microsoft Exchange, and Microsoft Active Directory (highly desirable)

Responsibilities

Serve as the first point of contact to the Information Systems Department
Provide desktop support to end users on a variety of issues under supervision
Distribute trouble tickets to PC Systems Analysts, Telecom Technicians, and Systems Administrators
Create new user accounts
Maintain user databases
Perform basic troubleshooting of desktop/laptop hardware, software, and peripherals
Handle basic hardware purchasing
Assist Systems Analysts with imaging PCs
Install miscellaneous software
Distribute PCs to users across the resort
Participate in other projects as necessary

Skills

Key technologies and capabilities for this role

Desktop SupportTroubleshootingUser Account CreationDatabase MaintenanceHardware TroubleshootingSoftware TroubleshootingPC ImagingSoftware InstallationHelp Desk

Questions & Answers

Common questions about this position

What is the hourly pay rate for the IT Support Technician position?

The hourly pay rate ranges from $22.77 to $26.40.

Is this IT Support Technician role remote or onsite?

This position is required to be onsite at the resort in Mammoth Lakes, CA.

What skills and qualifications are required for the IT Support Technician role?

Requirements include an Associates Degree in Computer Science or at least 2 years working in the IT industry in a comparable position, excellent written and verbal communication skills, problem-solving skills, and knowledge of Microsoft Office Suite, Microsoft Exchange, and Microsoft Active Directory is highly desirable.

What benefits are offered for the IT Support Technician position?

Benefits include ski passes for dependents with free skiing at other Alterra Resorts, free skiing at all Alterra Resorts, discounts on ski/snowboarding lessons, equipment rental, friends and family vouchers, retail and food, and 401k with company match.

What makes a strong candidate for this IT Support Technician role?

Strong candidates will have an Associates Degree in Computer Science or 2+ years of comparable IT experience, excellent communication and problem-solving skills, knowledge of Microsoft tools like Office Suite, Exchange, and Active Directory, and the ability to drive company vehicles with a California Driver's License.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees