IT Support Technician at Quince

Palo Alto, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, TechnologyIndustries

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
4–6 years of IT support experience
Mid–senior level experience
Based in San Francisco/Palo Alto and available to be onsite in Palo Alto and San Francisco offices five days a week
Prior experience in a corporate or fast-paced environment (inferred from context)

Responsibilities

Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning
Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals
Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences
Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.)
Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues
Maintain and document IT processes, inventory records, and access control logs in line with company standards
Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance
Support office technology operations, including network troubleshooting, printer setup, and AV maintenance
Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed

Skills

IT Support

Troubleshooting

Hardware

Software

Customer Service

Windows

macOS

Networking

Active Directory

Ticketing Systems

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$74.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.

Challenges in maintaining product quality as Quince scales could impact customer satisfaction.

Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.

The company partners with over 50 top manufacturers globally for diverse product offerings.

Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.

The global e-commerce market expansion offers Quince opportunities to reach new customers.

Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

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