IT Support Specialist | Salesforce Service Cloud at Santander

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Proven development experience within Salesforce environments (2-4 Years)
Solid knowledge of Salesforce Service Cloud (configuration, features, processes)
Knowledge of customer service processes
Ability to communicate clearly and effectively with both technical and non-technical teams
Excellent interpersonal skills
Fluency in Portuguese and English
Collaborative spirit, proactivity, and attention to detail
Understanding of web architectures and services and experience with API testing methodologies
Ability to work in a fast-paced and dynamic environment
Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven
Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD)
Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
Knowledge of system integration and process automation. (Nice to Have)
Knowledge of the Bank Industry. (Nice to Have)

Responsibilities

Collaborate with development and business teams to ensure the implementation of new solutions and features
Provide support to the IT team, with a focus on Salesforce Service Cloud
Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem
Participate in testing, updates, and continuous improvements of the platform

Skills

Salesforce Service Cloud

Salesforce Administrator

Service Cloud Consultant

Jira

ServiceNow

Git

Jenkins

Maven

CI/CD

API Testing

System Integration

Process Automation

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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