IT Support Specialist III at Tempus

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Experience installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc.)
Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc.)
Installing and supporting security products like endpoint and anti-virus/malware protection
Basic network and VOIP phone system troubleshooting
Administering identity management products (MS Active Directory, Okta, Google Admin, etc.)
Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
Proficiency in supporting both Mac OS-X and Microsoft Windows
Experienced with supporting remote, on-site, and hybrid users
Ability to work in fast-paced, agile environments, including off-hours support
Minimum of 2 years in an IT related field and/or relevant customer service role
Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
General familiarity with Microsoft SCCM
General familiarity with Mobile Device Management (MDM) applications
Google Suite Admin experience
Previous experience coordinating with DevOps and/or information security teams
Previous experience in the healthcare sector
Professional certifications such as ITIL Foundations or CompTIA A+
BS in Computer Science, Information Systems, or related field

Responsibilities

Addressing and mitigating technology-related issues for employees, i.e. desktop support
Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
User account administration including on and off-boarding of employees
Evaluating and testing new technologies
Working with software and hardware vendors
Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
Supporting executives with IT-related issues
Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
Phone and remote support for Tempus clients
Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Skills

Key technologies and capabilities for this role

MS OfficeWindows ServerGoogle SuiteDropboxZendeskServiceNowMS Active DirectoryOktaGoogle AdminVOIPCrestronendpoint securitynetwork troubleshooting

Questions & Answers

Common questions about this position

What is the salary range for the IT Support Specialist III position?

The salary range is $80,000-$90,000 if performed from Illinois, and may vary for other locations like California, Colorado, or New York based on qualifications and experience.

Is this IT Support Specialist role remote or on-site?

The role involves supporting remote, on-site, and hybrid users, with phone and remote support for clients, but the primary location is tied to Illinois for the stated salary range.

What are the key skills required for this IT Support Specialist position?

Key skills include experience installing and troubleshooting software like MS Office, Windows Server, and SaaS products; proficiency in supporting Mac OS-X and Microsoft Windows; basic network and VOIP troubleshooting; and exceptional customer service and communication skills.

What is the work environment like at Tempus for this role?

The role requires the ability to work in fast-paced, agile environments, including off-hours support, while supporting business-critical initiatives under the IT Operations Manager.

What qualifications make a strong candidate for this IT Support Specialist role?

Strong candidates have a minimum of 2 years in IT or relevant customer service, a BS in Computer Science or related field, scripting experience (e.g., Powershell, Python), and professional certifications like ITIL Foundations or CompTIA A+.

Tempus

AI-driven healthcare data analysis platform

About Tempus

Tempus focuses on enhancing patient outcomes through the use of data and artificial intelligence in healthcare. The company offers a platform that analyzes medical data to provide insights for physicians, helping them make better treatment decisions. This platform also aids pharmaceutical and biotech companies in drug development by identifying new targets and assessing treatment effectiveness. For patients, Tempus identifies personalized therapy options, particularly in cancer care, where their research has shown increased opportunities for tailored treatments. They have developed a pan-cancer organoid platform and a liquid biopsy assay for profiling circulating tumor DNA. Tempus generates revenue by charging healthcare providers and companies for access to their platform and insights, setting them apart from competitors by their focus on personalized medicine and extensive cancer research.

Chicago, IllinoisHeadquarters

2015Year Founded

$894.9MTotal Funding

IPOCompany Stage

AI & Machine Learning, Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Relocation Assistance

Company Equity

Performance Bonus

Risks

Competition from partners like Genialis may lead to conflicts of interest.

Ambry Genetics acquisition could pose financial risks if synergies aren't realized.

Technical challenges may arise in integration with Flatiron's OncoEMR platform.

Differentiation

Tempus uses AI to analyze clinical and molecular data for precision medicine.

Their platform aids in personalized treatment decisions for cancer patients.

Tempus collaborates with biotech firms to enhance drug development using real-world data.

Upsides

Increased AI adoption in healthcare boosts Tempus' partnerships and collaborations.

Acquisition of Ambry Genetics expands Tempus' genetic testing capabilities.

Integration with Flatiron's OncoEMR enhances precision in cancer treatment plans.

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