Operations Technician III
BrightseedSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, TechnologyIndustries
Requirements
- At least 2 years of experience in a similar IT role (e.g., support, administration, or application management)
- Proactive attitude and desire to improve things
- Excellent communication skills
- Passion for technology and continuous self-improvement in it
- Ability to work independently while being a team player
- Enjoy helping colleagues
- Ability to respond to new challenges calmly and thoughtfully
- English at B2 level
- Appreciated: Experience with Microsoft 365 ecosystem, endpoint device management, or integration projects
- Bonus: Orientation in Salesforce, experience in a similar tech company
Responsibilities
- Management of endpoint devices – installation and configuration of notebooks, phones, monitors, etc
- Management of device lifecycle – purchasing, asset tracking, repairs, replacements, disposal
- Management of company infrastructure – Wi-Fi, audiovisual equipment, printers. Installation, configuration, securing, and management
- Coordination of suppliers
- User support – processing requests from the Service portal, first-level user support (common software issues, Wi-Fi, printers, audiovisual equipment)
- Training new employees (onboarding), access accounts, equipment setup
- Management of application access – managing access rights, assigning/removing accounts
- Setting up methodologies and documentation (e.g., onboarding/offboarding processes)
- Licenses, HW/SW purchasing – management of applications (Slack, MS365, Asana, etc.), license tracking, supplier communication, budget planning
- IT security – setting password rules, MFA, access management, incident response in collaboration with Security team
- Active participation in system integration and process automation projects
- Close collaboration with Workplace and Security teams
Skills
IT Support
Endpoint Management
Device Lifecycle Management
Wi-Fi Management
AV Equipment
Printer Management
User Onboarding
Access Management
MS365
Slack
Asana
MFA
IT Security
Incident Response
Vendor Coordination
Service Desk
Shopee
Online shopping service
About Shopee
Shopee aims to continually enhance its platform and become the region's e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. The product build e-commerce infrastructure that's accessible to all.
N/AHeadquarters
2015Year Founded
N/ACompany Stage
10,001+Employees
Benefits
Free Breakfast
Free Drinks
Gym on-site
Life Insurance
PTO
Dental Insurance
Maternity Leave
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