IT Support Engineer II

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance TechnologyIndustries

Requirements

Candidates should have at least 3 years of experience in IT support or a related role and a Bachelor's degree in Computer Science or equivalent experience. Strong knowledge of macOS, Windows, Linux, and Microsoft 365 is required, along with familiarity with Information Systems security principles and Help Desk Issue Tracking Systems. The ability to communicate effectively with technical and non-technical individuals, work under pressure, and solve multiple problems is essential.

Responsibilities

The IT Support Engineer II will triage, prioritize, and resolve IT support requests, providing technical assistance for macOS, Windows, and Linux endpoints, as well as IaaS/SaaS environments. Responsibilities include managing and updating the issue tracking system, building documentation, managing IT hardware inventory, software licenses, and vendor agreements. This role involves installing, configuring, and troubleshooting systems and hardware, creating scripts and system policies, monitoring IT best practices, and managing user accounts and permissions. The engineer will also act as a primary technical contact for the business and an IT liaison to other departments.

Skills

IT Support

Automation

Scripting

System Administration

macOS

Windows

Linux

Google Workspace

Azure

Slack

The Zebra

Online platform for insurance quote comparison

About The Zebra

The Zebra operates in the insurance comparison market, helping consumers quickly find car and home insurance quotes. Users can enter their personal information and coverage needs on the platform, which then displays quotes from over 100 trusted insurance providers in about 90 seconds. This process allows individuals to compare rates side by side, making it easier to choose the best option without contacting multiple companies. Unlike many competitors, The Zebra offers this service for free, earning revenue through partnerships with insurance providers when users select a quote. The goal of The Zebra is to simplify the insurance shopping experience, providing transparency and saving consumers money.

Austin, TexasHeadquarters

2012Year Founded

$246.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees