Desktop/End User Support Engineer 2
HumanaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should possess a Bachelor of Engineering in Computer Science or an equivalent degree and have 1-3 years of IT support experience. Strong knowledge of Windows, MacOS, and Linux troubleshooting, along with solid IT infrastructure knowledge, is required. Familiarity with G Suite, OKTA, Jira, MDM solutions, and VOIP is necessary. Proficiency in English, customer handling, and technical troubleshooting expertise are essential, as is flexibility for varying hours and shifts. Understanding the basics of AI and automation in IT support is also expected.
The IT Support Engineer will perform OS installations and configurations for MacOS, Windows, and Linux systems, and facilitate employee onboarding and offboarding processes. They will conduct new hire IT orientation sessions, manage local IT asset inventory, and coordinate with stakeholders to resolve technical issues promptly. Responsibilities include ensuring adherence to SLAs, upholding quality standards, generating IT support metric reports, and addressing both onsite and remote user issues via tickets, emails, and Slack.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.