[Remote] IT Support Engineer at Motive

Pakistan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public Sector, TransportationIndustries

Requirements

Candidates should possess a Bachelor of Engineering in Computer Science or an equivalent degree and have 1-3 years of IT support experience. Strong knowledge of Windows, MacOS, and Linux troubleshooting, along with solid IT infrastructure knowledge, is required. Familiarity with G Suite, OKTA, Jira, MDM solutions, and VOIP is necessary. Proficiency in English, customer handling, and technical troubleshooting expertise are essential, as is flexibility for varying hours and shifts. Understanding the basics of AI and automation in IT support is also expected.

Responsibilities

The IT Support Engineer will perform OS installations and configurations for MacOS, Windows, and Linux systems, and facilitate employee onboarding and offboarding processes. They will conduct new hire IT orientation sessions, manage local IT asset inventory, and coordinate with stakeholders to resolve technical issues promptly. Responsibilities include ensuring adherence to SLAs, upholding quality standards, generating IT support metric reports, and addressing both onsite and remote user issues via tickets, emails, and Slack.

Skills

IT Support

Hardware Installation

Software Installation

Troubleshooting

Analytical Skills

Technical Support

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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