[Remote] IT Support Engineer at Motive

Pakistan

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public Sector, TransportationIndustries

Skills

Key technologies and capabilities for this role

IT SupportHardware InstallationSoftware InstallationTroubleshootingAnalytical SkillsTechnical Support

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is based in Islamabad, Pakistan, with a hybrid work model and rotational shifts.

What are the required qualifications and experience for the IT Support Engineer role?

Candidates need a Bachelor of engineering in computer science or equivalent, along with minimum 1-3 years of IT support experience.

What technical skills are essential for this position?

Strong knowledge of Windows, MacOS, and Linux troubleshooting is required, along with solid IT infrastructure knowledge, experience with OS installations and configurations, and understanding of G Suite and OKTA.

What does a typical day look like for an IT Support Engineer at Motive?

Responsibilities include performing OS installations, facilitating employee onboarding/offboarding, managing IT inventory, resolving technical issues with stakeholders, ensuring SLA adherence, generating reports, addressing onsite issues, and providing remote support via tickets, emails, and Slack.

Is the salary or compensation mentioned for this IT Support Engineer position?

This information is not specified in the job description.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees