IT Support Analyst at iRhythm Technologies

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Cardiac Health, TechnologyIndustries

Requirements

Experience providing Level 2 escalation support for advanced technical issues
Proficiency in troubleshooting, diagnosing, and repairing desktops, laptops, and mobile devices (iPhones, iPads, Androids)
Ability to support remote users across multiple locations
Skills in managing and monitoring Service Desk tickets with timely updates and resolutions
Capability to deliver "white glove" support for Executive and Director-level staff
Participation in on-call rotation for after-hours or weekend support
Knowledge of installing, configuring, and maintaining desktops, laptops, peripherals, connectivity, and remote access
Experience managing software licenses (e.g., Microsoft 365, Adobe, security tools)
Ability to act as “smart hands” for network and hardware installations in MDF/IDF environments
Familiarity with maintaining CMDB records, hardware inventory, software licenses, vendor relationships, and IT asset lifecycle management (including e-waste disposal)
Skills in documentation, creating end-user guides, and contributing to IT knowledge base
Ability to participate in technology rollout projects, new system implementations, and process improvements

Responsibilities

Prepare and deploy laptops and peripherals for new hires
Conduct IT onboarding sessions and ensure users are fully equipped
Process offboarding requests, recover assets, and reimage devices
Coordinate work-from-home equipment procurement when applicable
Provide Level 2 escalation support to resolve advanced technical issues
Troubleshoot, diagnose, and repair desktop, laptop, and mobile device issues
Support remote users across multiple iRhythm locations
Manage and monitor Service Desk tickets, ensuring timely updates and resolution
Deliver exceptional “white glove” support for Executive and Director-level staff when required
Participate in on-call rotation for after-hours or weekend support
Document technical procedures and create end-user support guides
Contribute to the development of IT knowledge base articles and internal processes
Collaborate with senior team members to train and mentor peers on new technologies
Maintain accurate records in the Configuration Management Database (CMDB)
Assist in managing hardware inventory and software licenses
Support vendor relationships for hardware procurement and product support
Coordinate e-waste disposal and lifecycle management for IT assets
Install, configure, and maintain desktops, laptops, and peripherals
Support connectivity and remote access issues
Manage licenses for software including Microsoft 365, Adobe, and security tools
Provide mobile device support (iPhones, iPads, Androids)
Act as “smart hands” for network and hardware installations in MDF/IDF environments
Participate in technology rollout projects and new system implementations
Identify process improvements to enhance end-user satisfaction and service efficiency

Skills

Key technologies and capabilities for this role

IT SupportLaptop DeploymentOnboardingOffboardingTroubleshootingLevel 2 SupportService DeskCMDBHardware InventorySoftware LicensesVendor ManagementRemote SupportMobile DevicesKnowledge Base

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This information is not specified in the job description beyond the location being Manila.

What technical skills are required for the IT Support Analyst role?

Key skills include troubleshooting desktops, laptops, and mobile devices; managing Microsoft 365, Adobe, and security tools; maintaining CMDB records; and supporting network installations in MDF/IDF environments.

What does the company culture at iRhythm Technologies emphasize?

iRhythm fosters a collaborative, innovative environment driven by putting patients first, thinking big, moving fast, and welcoming diverse backgrounds to shape the future of cardiac health.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this IT Support Analyst position?

Strong candidates are curious, innovative problem solvers who excel at Level 2 technical support, onboarding/offboarding, asset management, and process improvements while delivering exceptional support, including for executives.

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Mental Health Support

Hybrid Work Options

Pet Insurance

Risks

Increased competition from emerging cardiac monitoring technologies threatens market share.

FDA warning letter may lead to regulatory scrutiny and potential fines.

Shareholder investigation could result in legal challenges and financial liabilities.

Differentiation

Zio Patch offers up to 14 days of uninterrupted cardiac monitoring.

iRhythm's Zio Patch is the smallest and least conspicuous cardiac diagnostic device.

The company provides data analysis services for actionable insights from Zio Patch data.

Upsides

Wearable health tech market growth aligns with iRhythm's business model.

Telehealth expansion increases demand for remote monitoring solutions like Zio Patch.

AI integration enhances arrhythmia detection accuracy in iRhythm's Zio Patch.

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