IT Support Analyst at Multiverse

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, TechnologyIndustries

Requirements

Essential:
1-2 years IT support experience
Strong Windows/Mac knowledge
Excellent problem-solving skills
Customer service approach
Eagerness to learn & develop
Strong understanding of generative AI tools & AI automation
Preferred:
IT degree or equivalent
Cloud services experience (Google Workspace, Office 365)
Basic scripting knowledge
IT certifications
Exposure to strategic projects across cross-functional teams
Ability to demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools)

Responsibilities

Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues
Collaborate on IT infrastructure projects, system implementations, and technology rollouts
Participate in process improvement initiatives that enhance employee experience
Research and evaluate new technologies for enterprise-scale deployment
Shadow senior team members to develop advanced skills in automation and system administration
Maintain and improve IT documentation, procedures, and knowledge base
Develop user training materials and conduct education sessions
Work with departments across the business on technology requirements

Skills

IT Support

Troubleshooting

IT Infrastructure

System Implementation

Technology Rollout

Process Improvement

Technology Evaluation

Multiverse

Provides professional apprenticeships for workforce development

About Multiverse

Multiverse focuses on workforce development through professional apprenticeships, providing on-the-job training programs that help individuals gain skills for high-paying jobs and career advancement. The company operates in the United States and the United Kingdom, partnering with various organizations to tailor apprenticeship programs to meet specific employer and individual needs. Unlike traditional hiring methods, Multiverse's approach is designed to be equitable and accessible, allowing diverse talent to succeed. The company also offers ongoing support and mentorship to apprentices, ensuring they can navigate their career paths effectively. Multiverse's goal is to create a diverse group of future leaders by transforming the way talent is developed and nurtured.

London, United KingdomHeadquarters

2016Year Founded

$402.7MTotal Funding

SERIES_DCompany Stage

Social Impact, AI & Machine Learning, EducationIndustries

1,001-5,000Employees

Risks

Competition from universities offering flexible, career-focused programs may challenge Multiverse.

Rapid AI development could outpace Multiverse's training program updates.

Economic downturns may reduce corporate spending on training, impacting revenue.

Differentiation

Multiverse offers AI-powered apprenticeships, a unique alternative to traditional university education.

The company partners with diverse industries, enhancing workforce skills through tailored programs.

Multiverse's acquisition of Searchlight boosts its AI capabilities and competitive edge.

Upsides

Partnership with Microsoft aims to skill 1 million people in AI by 2025.

Recent leadership appointments focus on financial growth and curriculum development.

AI-Powered Productivity apprenticeships are accredited and eligible for public funding in the UK.

Land your dream remote job 3x faster with AI

Try Jobo Free