IT Support Agent (Hybrid Flexibility) at Latitude AI

Deerfield Beach, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Detail-oriented
Customer-focused
Analytical
Experienced in supporting enterprise applications
Ability to work in a fast-paced environment

Responsibilities

Serve as the first point of contact for application-related inquiries and support requests
Troubleshoot, diagnose, and resolve software and application issues, escalating to Tier 2/3 as needed
Manage incoming tickets, incidents, and service requests through the IT service management system
Install, configure, and update applications across user environments
Provide user training, documentation, and guidance on system functionality and best practices
Collaborate with application owners, developers, and vendors to support patches, upgrades, and enhancements
Assist with system testing, validation, and quality assurance of application changes
Monitor application performance and proactively identify areas for improvement
Maintain detailed records of support activities, resolutions, and knowledge base materials
Support user account management and access controls within supported applications

Skills

IT Support

Application Support

Troubleshooting

Ticket Management

IT Service Management

User Training

Account Management

System Testing

Vendor Collaboration

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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