IT Service Operations Technician at Boston Dynamics

Waltham, Minnesota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, RoboticsIndustries

Requirements

Bachelor’s degree in an IT-related field or equivalent experience
2+ years of proven experience in a technical support or service desk role, demonstrating increasing responsibility
Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to a variety of audiences
Demonstrated ability to diagnose and resolve a wide range of hardware, software, and network issues independently, knowing when to escalate complex problems and possessing a proactive approach to problem-solving
Highly motivated and organized with a strong work ethic, capable of managing individual tasks effectively while also contributing collaboratively within a team
Solid understanding of and experience supporting Windows desktop and server environments, macOS, and familiarity with Linux operating systems
Experience with Google Workspace administration and a working knowledge of Active Directory (or Entra ID) for user and group management
Fundamental understanding of core networking concepts and protocols such as DNS, DHCP, CIFS/SMB, and NFS for effective troubleshooting
Availability for full-time onsite work in Waltham with regular travel to other Waltham & Billerica locations, limited scheduling flexibility, occasional off-hours or weekend work, participation in paid on-call rotation, and ability to lift up to 50lbs

Responsibilities

Serve as the primary point of contact for users, expertly resolving IT issues and requests via multiple channels, ensuring adherence to service level agreements (SLAs)
Efficiently deploy and configure hardware, software, and peripherals for end users, meticulously maintaining the accuracy of the asset management system
Proactively apply system patches and efficiently troubleshoot and resolve hardware and software malfunctions to minimize disruption
Oversee IT inventory, ensuring adequate stock levels and maintaining a well-organized and efficient workspace
Utilize and contribute to comprehensive internal and end-user facing documentation for hardware, software, and operating system installations
Provide timely account management support, including password resets and access issue resolution
Collaborate with internal teams, such as Purchasing, Infrastructure, Information Security, on tasks and projects
Take ownership of and drive independent projects focused on implementing new operational technologies and enhancing existing IT processes
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Technical SupportService DeskHardware DeploymentSoftware ConfigurationTroubleshootingAsset ManagementPatch ManagementIT InventoryAccount ManagementPassword ResetsSLA ManagementDocumentation

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role is onsite, supporting multiple physical locations, with limited flexibility in scheduling.

What experience and education are required for this position?

A Bachelor’s degree in an IT-related field or equivalent experience is required, along with 2+ years of proven experience in a technical support or service desk role.

What technical skills are needed for this job?

Candidates need a solid understanding of Windows desktop and server environments, macOS, familiarity with Linux, experience with Google Workspace administration, Active Directory (or Entra ID), and core networking concepts like DNS, DHCP, CIFS/SMB, and NFS.

What is the company culture like for this team?

The team values exceptional communication skills, a positive attitude, a good sense of humor, and collaboration in a supportive environment.

What makes a strong candidate for this IT Service Operations Technician role?

Strong candidates demonstrate the ability to diagnose and resolve hardware, software, and network issues independently, a proactive approach to problem-solving, high motivation, organization, a strong work ethic, and the ability to collaborate with teams.

Boston Dynamics

Develops advanced robots for industrial applications

About Boston Dynamics

Boston Dynamics creates advanced robots that enhance human capabilities and safety, focusing on legged robots with high mobility, dexterity, and intelligence. Their flagship products, Spot and Pick, are designed for commercial, industrial, and research applications, performing tasks that are dangerous or physically demanding for humans. Spot, for example, is a 65-pound robot that can navigate complex terrains and avoid obstacles autonomously using built-in AI. Unlike many competitors, Boston Dynamics emphasizes responsible use of their robots, limiting sales to commercial and research clients and ensuring high-quality standards through domestic manufacturing. The company's goal is to improve safety and efficiency across various industries while exploring future consumer applications.

Waltham, MassachusettsHeadquarters

1992Year Founded

$38.8MTotal Funding

ACQUISITIONCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from affordable Chinese robotics could pressure market share and pricing.

Layoffs indicate potential financial or strategic challenges impacting future innovation.

Collaboration with multiple stakeholders may lead to strategic misalignments.

Differentiation

Boston Dynamics excels in creating robots with advanced mobility and dexterity.

Their robots are designed for unstructured environments, enhancing workplace safety and efficiency.

Spot and Atlas are pioneering robots in digital transformation and mobile manipulation.

Upsides

Collaboration with Toyota and Hyundai boosts AI-powered humanoid robot development.

Patent resolution with Ghost Robotics opens collaboration on robotics policy and technology.

AI advancements in Atlas position Boston Dynamics as a humanoid robot market leader.

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