IT Service Desk Analyst at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Demonstrated customer service & troubleshooting skill sets
Must be customer service focused, desiring to exceed customer expectations at every opportunity
Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution
Proven ability to take ownership of job responsibilities with minimal oversight
Effective communication and team collaboration skills
At least 2-3 years of IT-related support experience
Comfortable supporting executive team members
Preferred
Strong understanding of the Microsoft stack of applications (Microsoft O365, Microsoft Teams), Windows Operating Systems (Windows 10), Active Directory Administration, Group Policies, Microsoft Exchange Online, etc
Full understanding of typical PC and Mac hardware and software installation
Experience supporting smart phones and tablets
Understanding of security practices including physical, internet, and wireless security
Understanding of user authentication (passwords and 2fa)
CompTIA, Microsoft or Apple Certified

Responsibilities

Zealously promotes our Customer Centric approach: working to be a part of our customer's solutions
Directly involved in the troubleshooting and repair of End User Computing equipment (desktops, laptops, printers, conferencing room hardware)
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives
Participate in a 24/7 rotational shift to ensure high availability and support of authentication services
Support of local and remote desktops and laptops in a mixed Microsoft and Apple environment
Troubleshoot and support wireless and Remote connectivity, VPN (Virtual Private Network) clients, Web conferencing, Printing and scanning and Email
Software installation and troubleshooting
Triage desktop connectivity issues, and work with the appropriate teams to resolve issues
Contribute to KB (Knowledge Base) article creation

Skills

Key technologies and capabilities for this role

Mac troubleshootingPC troubleshootingDesktop supportLaptop repairPrinter troubleshootingConferencing hardwareCustomer serviceIT supportEnd user computing

Questions & Answers

Common questions about this position

What is the salary for the IT Service Desk Analyst position?

This information is not specified in the job description.

Is this role remote or office-based?

The role is based in the Bengaluru, India office.

What skills are required for this IT Service Desk Analyst role?

Required skills include demonstrated customer service and troubleshooting abilities, knowledge of Mac and PC troubleshooting, and the ability to work independently while adhering to company standards.

What is the company culture like at Altera?

The culture values inclusivity, empowers authentic self-expression, celebrates differences that make the team stronger, and emphasizes commitment and teamwork for collective success.

What makes a strong candidate for this role?

Strong candidates are customer service focused, eager to exceed expectations, skilled problem solvers with troubleshooting expertise, and able to work independently while taking ownership of responsibilities.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees