IT Service Delivery Lead(SAP and Enterprise Systems) at UiPath

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in computer science, management information systems, computer engineering or equivalent experience and/or certifications
PMP highly desirable
5-10 years Project Management
A minimum of 5 years’ experience working with SAP Cloud Landscapes and Enterprise Systems
Experience in presenting internal and external status reports and detailed status reports suitable for presentation to the Project Steering Committee and Executive Committee
Experience in completing project deliverables within scope, schedule, costs and quality constraints
Experience in Risk and Issue Management
Experience with software tools such as JIRA, SmartSheet and ServiceNow
Strong English verbal, written and interpersonal communication skills; ability to communicate appropriately with both technical experts and business experts, including business management; multilingual skills are highly desirable
Ability to independently manage own work environment and schedule as well as coordinate activities and priorities of others
Strong knowledge of the Systems Development Life Cycle, Agile and BPM
Strong knowledge of EVA
Strong communication and collaborative skills
High Attention to detail and quality, action oriented, ability to work within stringent deadlines
Strategic thinking and analytical skills required
Understanding Process Automation is a plus

Responsibilities

Serve as the key point of contact for day-to-day operational issues impacting enterprise applications, including SAP S/4HANA and other core systems
Oversee the ticket management process, ensuring timely review, prioritization, and resolution of incidents and service requests according to established SLAs
Proactively monitor system performance and stability, working with technical teams to prevent incidents and address performance issues before they impact business operations
Chair and facilitate the Change Advisory Board (CAB) meetings, guiding discussions to assess the risk and impact of proposed changes across the enterprise landscape
Drive adherence to the change management process, ensuring proper documentation, testing, and approval of all SAP transports and other system changes
Coordinate the scheduling of planned maintenance, patches, and system upgrades (for both SAP and non-SAP systems) to minimize disruption to the business
Develop and maintain robust operational governance processes in line with ITIL best practices for both SAP and the broader IT environment
Generate and present reports on key operational metrics, including ticket trends, change success rates, and service performance to both IT and business stakeholders
Responsible for UiPath's Corporate IT projects, applying PM methodologies to deliver on time and on budget projects that support UiPath’s strategic growth

Skills

Key technologies and capabilities for this role

SAP S/4HANAITILProject ManagementChange ManagementRelease ManagementIncident ManagementTicket ManagementSLA ManagementChange Advisory Board

Questions & Answers

Common questions about this position

What experience level is required for this IT Service Delivery Lead role?

The role requires 5-10 years of Project Management experience and a minimum of 5 years working with SAP Cloud Landscapes and Enterprise Systems.

What key skills and tools are needed for this position?

Candidates need experience in Risk and Issue Management, presenting status reports to executives, PMP certification (highly desirable), and proficiency with tools like JIRA, SmartSheet, and ServiceNow, plus strong communication skills.

What is the company culture like at UiPath?

UiPath seeks curious, self-propelled, generous, and genuine people who thrive in a fast-moving, fast-thinking growth company and care about each other, the company, and its larger purpose of transforming the world through automation.

What education or certifications are required?

A Bachelor’s degree in computer science, management information systems, computer engineering, or equivalent experience and/or certifications is required, with PMP highly desirable.

What makes a strong candidate for this role?

Strong candidates will have proven experience delivering projects on time, within budget, and to quality standards, expertise in SAP and enterprise systems, ITIL-aligned governance skills, and the ability to communicate effectively with technical and business stakeholders.

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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