IT Support Engineer
Assured$140,000 - $165,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, TechnologyIndustries
Requirements
- Hybrid role (3 days in-office) based in Tallinn
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in IT support or a related technical role
- Strong understanding of desktop and end-user security best practices and common compliance requirements
- Good problem-solving skills, with a focus on resolving common and recurring technical issues efficiently
- Outstanding communication and interpersonal skills, with the ability to work effectively with both technical and non-technical audiences
- Ability to handle ambiguous tasks and think outside the box to resolve support issues
- Willingness
Responsibilities
- Monitor and address Tier 1 ticket queues, managing the day-to-day resolution of software and hardware issues, and providing advanced troubleshooting for recurring problems
- Provide frontline IT support, resolving common issues related to hardware, software, networking, and enterprise tools
- Assist the team with onboarding and offboarding duties, including equipment provisioning, collection, and account setup in various SaaS applications
- Perform administrative tasks for core IT systems (e.g., Google Workspace, Okta, Slack), including password resets, setting up distribution groups, fielding access requests, and more
- Assist with the maintenance and support of physical IT infrastructure, including office networks, peripherals, and workstation hardware
- Maintain technical documentation for common issues and procedures to improve end-user self-service and team efficiency
- Support IT inventory and asset lifecycle management by accurately tracking and ensuring the availability of IT assets
- Provide employees with training, resources, and guidance to improve digital literacy and increase effective use of IT tools
- Stay current with industry trends and emerging technologies to enhance personal IT capabilities
- Other tasks and duties as assigned by leadership
Skills
IT Support
Tier 1 Support
Troubleshooting
Hardware Support
Software Support
Ticket Management
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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