IT Operations Manager at ZipRecruiter

Santa Monica, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

YesVisa

Online Employment Marketplace, SoftwareIndustries

Requirements

Candidates must have 6+ years of experience in a helpdesk function, with at least 2 years in a management role. A strong technical background with broad adaptability to new approaches is essential, along with expertise in Windows and macOS, including troubleshooting drivers, conflicts, and resource contention. Experience providing technical support both remotely and in-person, along with team management experience including objective evaluation and performance management, is required. The ability to work in the Santa Monica office multiple days a week is also a requirement.

Responsibilities

The IT Operations Manager will manage the IT and Communication Support Team, communicating with leadership to identify areas of improvement and hiring, training, evaluating, and supporting technicians. They will own the ticketing system to ensure SLAs are met and solutions are appropriate, motivating the team to complete projects and tasks. The role involves cultivating a growth mentality, adapting to new technologies, and providing end-to-end ownership of assigned tasks, anticipating next steps, and fostering continuous improvement. Additionally, the manager will provide self-serve documentation and training for end-users.

Skills

IT Support

Technical Support

Troubleshooting

Team Leadership

Communication

Artificial Intelligence

Ticketing Systems

SLA Management

Professional Development

ZipRecruiter

Online job search and recruitment platform

About ZipRecruiter

ZipRecruiter connects job seekers with employers through an online employment marketplace. The platform allows users to search millions of job listings and apply with a single click, simplifying the hiring process. A key feature is "Phil," an AI-driven personal recruiter that assists job seekers by helping them find opportunities, offering application tips, and providing updates on their application status. ZipRecruiter serves a wide range of clients, from small businesses to large enterprises, enabling employers to post jobs, search for candidates, and manage applications efficiently. The company operates on a subscription model, where employers pay to access job listings and the candidate database. This model supports ongoing improvements to their technology and services. ZipRecruiter stands out from competitors with its user-friendly interface, advanced AI capabilities, and strong customer support, aiming to make job searching and hiring more effective for everyone.

Santa Monica, CaliforniaHeadquarters

2010Year Founded

$261.7MTotal Funding

IPOCompany Stage

Consulting, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Compensation

Health, Dental & Pet Insurance

Flexible Time Off

Generous Parental Leave

Volunteer Program

Risks

Increased competition from AI-driven platforms like LinkedIn and Indeed.

Economic uncertainties may reduce hiring budgets, impacting subscription revenue.

AI integration raises privacy concerns and regulatory scrutiny affecting operations and trust.

Differentiation

ZipRecruiter's AI-driven recruiter 'Phil' offers personalized job search assistance 24/7.

The platform's user-friendly interface simplifies the hiring process for employers and job seekers.

ZipRecruiter's subscription model provides a steady revenue stream for continuous technology investment.

Upsides

Integration with iCIMS ATS enhances recruitment efficiency and reduces candidate drop-off rates.

Acquisition of Breakroom boosts employer branding and attracts more job seekers.

2024 Labor Market Outlook report helps tailor services to emerging industry demands.

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