IT Operations Engineer at Grammarly

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Productivity SoftwareIndustries

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
Driven to provide outstanding customer service and has excellent communication skills
Experience in supporting executives and high profile team members
Experience in IT support, A/V equipment management, and event coordination
Strong knowledge of macOS and Windows operating systems
Excellent troubleshooting and problem-solving skills
Excited to work independently and as part of an international team
Detail-oriented and organized with strong documentation skills
Demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments

Responsibilities

Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
Provide a single point of contact for executives based in the SF hub
Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary
Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment
Provide hardware and software to existing team members and new hires
Support ZOOM rooms in person and remotely
Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
Stay up-to-date with the newest IT trends and technologies to recommend improvements and enhancements

Skills

IAM

MDM

SaaS administration

IT support

Executive support

Event support

Grammarly

AI writing assistance platform for users

About Grammarly

Grammarly provides AI-driven writing assistance to help users improve their writing skills. Its main products include Grammarly Business, Grammarly Premium, Grammarly Free, and Grammarly for Education, which offer tailored writing support across a wide range of applications and websites. The platform analyzes text in real-time, providing suggestions for grammar, punctuation, style, and clarity, making it easier for users to communicate effectively. Unlike many competitors, Grammarly is trusted by a significant number of Fortune 500 companies, highlighting its focus on security and privacy. The company's goal is to enhance communication for individuals and teams, making writing clearer and more effective.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$389.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine Learning, EducationIndustries

1,001-5,000Employees

Benefits

Free food

Company Social Outings

Work From Home Policy

Unique Office Space

Health & Wellness Package

Paid Time Off

401K / Retirement Plan

Risks

New CEO from Coda may disrupt Grammarly's existing business model and operations.

Authorship tool could face backlash over privacy and AI detection accuracy concerns.

Tech layoffs in 2024 may lead to talent acquisition challenges for Grammarly.

Differentiation

Grammarly integrates with over 500,000 applications, enhancing user accessibility and convenience.

Trusted by 96% of Fortune 500 companies, Grammarly emphasizes security and privacy.

Grammarly's diverse product suite caters to individuals, businesses, and educational institutions.

Upsides

Acquisition of Coda expands Grammarly's capabilities in AI and productivity tools.

Growing demand for AI-driven writing tools in education boosts Grammarly's market potential.

Partnerships in generative AI position Grammarly as a leader in responsible AI innovation.

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