Job Description: Network and Systems Operations Engineer

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 83.7 million monthly active users (MAU), as of May 2025 across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US and Canada) regardless of any specified location above.

About The Team

The Network and Systems Operations (NSO) team is part of the Developer Experience department at Life360. The NSO Team’s mission is twofold: first, to provide world-class observability infrastructure and tooling for Life360’s 325+ engineers; second, to provide L1 service support and drive incident management.

About The Job

This role will monitor the day-to-day operations of Life360’s services while also working to improve our overall observability and reporting capabilities. Life360’s system contains dozens of microservices, all of which are candidates for observation, tracking, and reporting. Onboarding new services and maintaining visibility of metrics for existing services are part of your responsibilities.

This position is part of a strongly-knit team where good communication is a must. Life360 has on-call responsibilities for all engineers, which this position both supports and participates in. Responding to alerts as they come in, methodical execution of runbooks, and escalation of major issues to service owners will be daily events.

The ability to quickly understand large systems at scale is critical. Thinking creatively about our system, gaining strong familiarity with the tools we use to maximize their benefits, and finding ways to automate manual tasks are behaviors that will elevate great engineers in this role.

Compensation

• US Salary Range: $117,000 - $172,000 USD
• Canada Salary Range: $126,000 - $147,500 CAD
  • Note: For positions in Canada, the job title will be "Developer" in lieu of "Engineer."
• Base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience.
• The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Use tools such as Prometheus, Grafana, and Datadog to create and maintain observability infrastructure and tooling, including creating alerts, production reporting, and writing documentation.
• Manage observability infrastructure.
• Serve as a member of “follow the sun” L1 on-call support, working alone or with teammates to answer pages for all onboarded services and resolve or escalate issues in a timely manner.
• Utilize anomaly detection and alerting, respond to alerts in PagerDuty, drive incidents to their conclusion, and lead the effort to strengthen the system based on post-mortem action items.
• Coordinate cross-team and cross-functional efforts with processes, documentation, and tooling to ensure operational excellence.

What We’re Looking For

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