IT Infrastructure Director at Faraday Future

Gardena, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Mobility, TechnologyIndustries

Requirements

Bachelor’s degree in computer science or related field
15+ years in IT administration, system and user support, with at least 2 years in a leadership role
Proven experience managing and leading small support teams
Solid understanding of networking fundamentals (routing, switching, firewalls)

Responsibilities

Maintain servers, networks, and systems to ensure optimal performance
Resolve hardware and software issues efficiently
Monitor system security, ensuring data integrity and protecting against threats
Regularly backup systems and data, ensuring recovery when needed
Provide technical support and respond to IT-related inquiries
Install, configure, and troubleshoot operating systems and software applications
Help define and refine security stack and security tools, policies, procedures, and framework
Set up and maintain computer networks, including LAN and VPN connections
Provide technical support to stakeholders for software and network-related issues
Secure desktop, network, and server environments
Monitor network performance and ensure system availability and reliability
Collaborate with team members to resolve complex technical issues
Maintain accurate documentation of IT support activities
Assist in the procurement and setting up of new IT equipment
Develop and maintain IT service desk guidelines, metrics, and KPIs
Manage incident and request handling
Supervise service desk staff, ensuring operational coverage 24/7
Report on service trends and customer feedback to leadership
Triage, track, and tackle escalated help desk tickets
Partner on network activities and rollouts across the organization
Maintain and enforce a ticketing system for requested work for oneself as well as team members
Handle escalated help desk requests and ensure timely resolutions
Provide timely triage of technology issues that are owned by IT
Document IT systems, procedures, and processes
Conduct training for staff on tools and technology usage
Conduct periodic Active Directory and Exchange audits
Partner with the Cybersecurity team to maintain compliance and awareness
Support hardware, software, and network troubleshooting (Mac, Windows, Linux)
Maintain IT inventory and ensure systems are up to date and secure
Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure
Oversee system upgrades, software rollouts, and routine maintenance
Assist with new deployments/decommissions of Enterprise IT applications
Manage and guide the helpdesk team to ensure timely resolution of support tickets
Maintain high customer service standards and address any service concerns
Track and analyze helpdesk metrics to improve efficiency
Handle complex issues and escalate as necessary

Skills

Key technologies and capabilities for this role

ServersNetworksVirtualizationStorageTroubleshootingIT SecurityBackupRecoveryLANVPNOperating SystemsSoftware Applications

Questions & Answers

Common questions about this position

What are the key responsibilities of the IT Infrastructure Director?

The role involves overseeing IT infrastructure, leading the IT Support team, managing servers, networks, troubleshooting issues, ensuring IT security, backup and recovery, and handling helpdesk management including 24/7 operational coverage.

What skills and experiences are required for this position?

Required skills include infrastructure management, troubleshooting hardware/software, IT security, network setup (LAN/VPN), virtualization, storage, Active Directory and Exchange audits, ticketing systems, and team leadership.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for the IT Infrastructure Director role?

This information is not specified in the job description.

What does the IT team structure look like for this role?

The role leads the IT Support team, supervises service desk staff for 24/7 coverage, collaborates with team members and the Cybersecurity team, and manages incident handling and escalated tickets.

Faraday Future

Designs and manufactures electric vehicles and technologies

About Faraday Future

Faraday Future operates in the electric vehicle market, focusing on creating smart and sustainable transportation solutions. The company designs, manufactures, and sells electric vehicles while also providing related services and technologies. Their products include advanced electric vehicles that integrate smart technology, aiming to enhance the mobility experience for both individual consumers and businesses. Unlike many competitors, Faraday Future emphasizes a holistic approach to mobility, combining vehicle sales with future offerings in autonomous driving and connected car technologies. The goal of Faraday Future is to transform how people live and move by creating an integrated mobility ecosystem that improves the quality of life for its users.

Gardena, CaliforniaHeadquarters

2014Year Founded

$3,531MTotal Funding

IPOCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Risks

Reliance on convertible notes may dilute shareholder equity, affecting stock value.

Stiff competition from established EV players could impact Faraday Future's market share.

Regulatory challenges in AI and autonomous driving may delay Faraday Future's technology rollout.

Differentiation

Faraday Future focuses on smart, sustainable transportation solutions with advanced AI integration.

The company targets both individual consumers and businesses with diverse mobility needs.

Faraday Future's FX strategy aims to offer affordable, high-performance AI electric vehicles.

Upsides

Increased consumer interest in luxury EVs boosts demand for models like Faraday Future's FF 91.

AI and machine learning integration in vehicles enhances Faraday Future's product offerings.

U.S. investment in EV infrastructure supports Faraday Future's market growth potential.

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