IT Helpdesk Administrator at Mach Industries

Huntington Beach, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, TechnologyIndustries

Requirements

2+ years of experience in IT support or help desk roles
Proficiency with Windows and macOS operating systems
Experience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting
Familiarity with hardware setup, installation, and troubleshooting (e.g., laptops, desktops, printers)
Understanding of basic network concepts (IP addresses, subnets, DNS, DHCP)
Experience with help desk ticketing systems (e.g., Jira and ServiceNow)
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to work independently and in a team environment
Customer-service oriented with the ability to handle requests professionally and efficiently
Preferred Qualifications
Associate’s degree in IT, Computer Science, or a related field preferred
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus
Proficiency with Linux operating systems

Responsibilities

Serve as the first point of contact for employees seeking technical assistance with their IT equipment
Troubleshoot and resolve hardware, software, and network-related issues for both Level 1 and Level 2 support cases
Assist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, and other equipment
Perform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access
Manage user accounts and permissions in systems such as Active Directory, Google Suite, Slack, Okta and other enterprise platforms
Install, configure, and update software applications on workstations and resolve software-related issues
Provide support for peripheral devices such as printers, scanners, and monitors
Assist in maintaining IT documentation, including user guides, technical procedures, and asset inventories
Escalate complex or unresolved issues to senior level IT support personnel when necessary
Train users on the best practices for utilizing IT systems and resolving basic issues independently
Collaborate with other IT team members to ensure the smooth operation of all IT infrastructure
Install, configure, and troubleshoot applications like Microsoft Office, VPN clients, and antivirus software
Set up new user workstations, including operating system installations, software installations, and network configuration
Provide step-by-step assistance to users via phone or in person for resolving basic IT issues
Escalate unresolved issues to Level 3 or vendor support for further assistance
Collaborate with the IT team on small infrastructure projects or system upgrades

Skills

Key technologies and capabilities for this role

Active DirectoryGoogle SuiteSlackOktaHardware TroubleshootingSoftware ConfigurationNetwork TroubleshootingUser Account ManagementMobile Device SupportWorkstation Setup

Questions & Answers

Common questions about this position

Is this IT Helpdesk Administrator role remote or onsite?

The role is onsite.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the key required skills for this Helpdesk Technician role?

Candidates need 2+ years of IT support experience, proficiency with Windows and macOS, experience with Active Directory, Google Suite, Microsoft 365, basic network troubleshooting, and familiarity with help desk ticketing systems like Jira and ServiceNow.

What is the company culture like at Mach Industries?

Mach Industries operates with startup agility and ambition in a workforce of approximately 120 employees, focused on innovation, national security, and developing next-generation defense platforms.

What makes a strong candidate for this IT Helpdesk Administrator position?

A proactive, customer-focused candidate with excellent communication skills, 2+ years of IT support experience, and proficiency in key systems like Windows/macOS, Active Directory, Google Suite, and network troubleshooting will stand out.

Mach Industries

About Mach Industries

Austin, TexasHeadquarters

2022Year Founded

$82.4MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, DefenseIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Relocation Assistance

Professional Development Budget

Meal Benefits

Risks

Competition from established companies like Anduril could overshadow Mach Industries' growth.

High valuation expectations may pressure Mach Industries to deliver results quickly.

Technical challenges with hydrogen-powered tech could hinder military adoption.

Differentiation

Mach Industries focuses on hydrogen-powered defense technologies, a novel approach in military tech.

The company aims to revolutionize defense procurement with agile, iterative development processes.

Mach Industries' field-sourced hydrogen offers a strategic advantage by reducing logistical burdens.

Upsides

Mach Industries secured $79M in Series A funding, indicating strong investor confidence.

The involvement of top-tier investors like Bedrock Capital highlights the company's market attractiveness.

Silicon Valley's interest in defense tech suggests a favorable environment for Mach Industries.

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