IT Desktop Support Engineer (Level 2) at ION Group

New York, New York, United States

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$65,000 – $80,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Skills

Key technologies and capabilities for this role

AzureM365VMwareJAMFIvanti NeuronsNetwork TroubleshootingITSMITIL

Questions & Answers

Common questions about this position

What is the salary range for this IT Desktop Support Engineer role?

The estimated salary range is $65,000 - $80,000, and it is negotiable depending on experience and skills.

Is this role remote or based in an office?

The role is primarily based in NYC (midtown) with in-office user interactions including walk-ups, and support for users across the Americas via Teams, email, etc.

What skills and experience are required for this position?

Candidates need at least 4 years of solid desktop support experience (financial services and software engineering preferred), 1-2 years of Level 2 support, basic network troubleshooting skills, and practical experience with Azure/M365 and VMware (JAMF is a plus). Certifications like MSFT, CompTIA, or ITIL are highly preferable, and a BA or BS degree is preferred.

What is the company culture like at ION Group?

The IT team consists of an enthusiastic mix of people with strong technical, functional, and customer service skills. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences.

What makes a strong candidate for this role?

Strong candidates will have at least 4 years of desktop support experience preferably in financial services or software engineering, 1-2 years of Level 2 support, basic network troubleshooting, hands-on experience with Azure/M365 and VMware, relevant certifications, and a degree.

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount

Risks

Complexity in consolidating trading platforms may lead to operational inefficiencies.

US Treasury market's clearing mandate could impose significant compliance costs.

Potential global tariffs by Trump administration may disrupt ION's global operations.

Differentiation

ION Group specializes in automation technology for the financial sector.

The company offers sophisticated software platforms and APIs for seamless trading.

ION Group constantly innovates to enhance efficiency and reduce operational risks.

Upsides

Increased demand for automation drives innovation in AI-driven trading platforms.

The rise of DeFi creates opportunities for blockchain integration in financial services.

Growing importance of ESG criteria pushes adoption of efficient reporting tools.

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