IT Desktop Support Engineer (Level 2) at ION Group

New York, New York, United States

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$65,000 – $80,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Candidates should possess at least 4 years of solid experience in desktop support, with preference given to experience in Financial Services and Software Engineering environments. A minimum of 1-2 years of Level 2 support experience is required, along with basic network troubleshooting skills, practical experience with Azure/M365, VMware, and JAMF (which is a plus). Certifications such as MSFT, CompTIA, or ITIL are highly preferable but not mandatory, and a Bachelor’s or Bachelor’s degree is preferred.

Responsibilities

The IT Desktop Support Engineer (Level 2) will administer ION's ITSM Ivanti Neurons by logging IT support calls received through various channels, perform basic tasks like inventory management and desk moves, and assist with more complex projects such as laptop deployment, user management in Azure, and conference room technology troubleshooting. They will also handle general in-office user management, exercise professionalism when interacting with executives, and potentially delve into other IT areas like network management and software deployments.

Skills

Azure

M365

VMware

JAMF

Ivanti Neurons

Network Troubleshooting

ITSM

ITIL

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount

Risks

Complexity in consolidating trading platforms may lead to operational inefficiencies.

US Treasury market's clearing mandate could impose significant compliance costs.

Potential global tariffs by Trump administration may disrupt ION's global operations.

Differentiation

ION Group specializes in automation technology for the financial sector.

The company offers sophisticated software platforms and APIs for seamless trading.

ION Group constantly innovates to enhance efficiency and reduce operational risks.

Upsides

Increased demand for automation drives innovation in AI-driven trading platforms.

The rise of DeFi creates opportunities for blockchain integration in financial services.

Growing importance of ESG criteria pushes adoption of efficient reporting tools.

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