IT Analyst at Valon

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Mortgage ServicingIndustries

Requirements

2+ years of experience in desktop and mobile administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration
Experience with the flexibility necessary in a tech startup environment
Excellent written and verbal communication skills
Excellent problem-solving abilities
Refined attention to detail and accuracy
Tech full stack experience
Security remediation and audit experience
Good with macOS (nice to have)
Google Workspace (nice to have)
Networking familiarity (nice to have)
Google Meets and other conferencing (nice to have)
Wants to learn & grow, but can work independently (nice to have)

Responsibilities

Install and configure Windows and Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners
Manage the on- and off-boarding of users, as well as the provisioning and de-provisioning of devices
Effectively respond to requests and track work in Jira Service Management
Manage and restock inventory as needed
Roll out and support software updates and other laptop security services and policies
Support and service SSO (Single Sign On) with third-party software for increased security and convenience
Create effective user-facing communications and guidance
Operate independently with a high degree of professionalism while also being a member of a close-knit team
Respond to technical support queries in a timely and accurate manner, including requests for hardware repair, equipment relocation, and system access
Test, adopt, and implement new technologies to advance Valon’s efforts
Own the executive office in NYC
Support every department, team, and employee at Valon
Partner with a variety of high-level stakeholders to maintain daily fast-paced office operations

Skills

Key technologies and capabilities for this role

WindowsmacOSCloud ServicesNetworkingMFAHardware RepairSoftware InstallationPrinter ConfigurationScanner SetupTechnical Support

Questions & Answers

Common questions about this position

Is this role remote or in-office?

This role is in-office Monday-Friday from 9:30am-5:30pm.

What is the salary for the IT Analyst position?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 2+ years of experience in desktop and mobile administration, Google Workspace administration, service management, identity and access management, network administration, and business system administration. Nice-to-haves include macOS proficiency, Google Workspace, networking familiarity, Google Meets, and the ability to work independently while wanting to learn and grow.

What is the company culture like for the IT team at Valon?

The Valon IT Team is a very small, close-knit team that depends on each other for assistance, coverage, and growth, with detailed knowledge of each other's roles. IT leadership is fully invested in team growth and promotion from within, ensuring career development in a dynamic environment.

What makes a strong candidate for the IT Analyst role?

Strong candidates have 2+ years in relevant admin areas like desktop/mobile, Google Workspace, service management, IAM, networking, and business systems, plus nice-to-haves like macOS skills and independence. Experience with flexibility in a fast-paced environment and the ability to operate independently while being a team player is key.

Valon

Customer-centric mortgage servicing platform

About Valon

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

New York City, New YorkHeadquarters

2019Year Founded

$339.3MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave

Risks

Increased competition may erode Valon's market share.

Rising interest rates could reduce mortgage refinancing activities.

Expansion into new markets may face regulatory challenges.

Differentiation

Valon offers a mobile-friendly interface for seamless mortgage management.

The company provides real-time, accurate mortgage information to homeowners.

Valon prioritizes customer experience with responsive and high-quality service.

Upsides

Valon's Series C funding supports platform development and market expansion.

Adoption of AI tools enhances Valon's customer service capabilities.

Mobile-first solutions align with Valon's interface, boosting user engagement.

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