Humana

Fraud and Waste Investigator

San Antonio, Texas, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries

Requirements

Candidates must possess a Registered and/or Pharmacy Technician Certification and at least 3 years of experience in retail, specialty, or mail order pharmacy or equivalent experience in FWA investigations. A minimum of 3 years of experience with pharmacy and/or medical FWA investigations is required, along with in-depth knowledge of the healthcare industry, claims processing, and payment methodologies. Strong organizational, interpersonal, and communication skills are essential, as is the ability to work independently, self-motivate, and prioritize cases with minimal oversight. Extensive understanding of investigative procedures, strong analytical skills with the ability to create and interpret metrics and data, and proficiency in Microsoft Office, particularly Excel, are also necessary. A high standard of personal and professional ethics and a willingness to travel up to 15% are required. Preferred qualifications include CFE and/or AHFI Certifications, a Bachelor's degree or other professional certifications/advanced degrees, and experience developing investigative processes and creating/revising policies.

Responsibilities

The Fraud and Waste Professional 2 is responsible for conducting comprehensive investigations of suspected fraud, waste, or abuse, often requiring interpretation and independent judgment. This role involves collaborating with multiple departments to identify trends and analyze claims for potential FWA, ensuring accuracy, contract interpretation, and policy compliance. Responsibilities include gathering and organizing evidence, preparing complex investigative and audit reports, and presenting case outcomes with recommendations to senior leadership. The position also entails initiating, coordinating, and reviewing audits of provider records to verify billing practices and ensure compliance with state and federal regulations. The Fraud and Waste Professional 2 must understand department, segment, and organizational strategy and operating objectives and make independent decisions regarding work methods with minimal direction.

Skills

Fraud Investigations
Waste Investigations
Abuse Investigations
Claims Analysis
Audit Reports
Provider Records Review
Billing Practices
Healthcare Industry Knowledge
Claims Processing
Payment Methodologies
Organizational Skills
Interpersonal Skills
Communication Skills
Pharmacy Experience
Regulatory Compliance

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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