Responsibilities

As the Director, Scaled Operations, you will lead the Scaled Operations team, including outsourcing, appeals, quality assurance, data analysis, and learning & implementation teams, to ensure their growth and maintain cross-functional alignment; develop and implement a durable strategy for scaling the team to respond to increasing volumes of policy violations, user appeals, quality assurance, and external events; transition seamlessly between technical details and the big picture to identify critical areas for tooling and process improvements, collaborating across functions to find solutions and project-manage implementation; represent the team’s efforts to leadership, internal stakeholders, regulators, civil society, and external partners; champion and advocate for the team, ensuring their growth and wellness needs are met and empowering them to do their best work; and handle escalations.