Internal Messenger Lead at RPS North America

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Property ManagementIndustries

Requirements

Ability to lead a team of staff and backfills
Willingness to learn all aspects of the job
Self-motivator
Communicate clearly and effectively (verbal and writing)
Ability to go above and beyond when necessary
Organized and detail-oriented
Able to multi-task and handle high volume of both internal and external guests
Strong customer service skills
Computer savvy
Strong organizational skills
Attention to detail
Excellent communication skills

Responsibilities

Manage a team and oversee the day-to-day operation in the messenger department
Execute all functions of the Client Service Associate in the messenger department
Ensure policies and procedures are always being followed
Ensure that everyone is providing tenants with high level customer service
Familiarize oneself with internal service departments such as the Building Office, Security Department, Delivery locations etc
Follow up on employee requests and make sure they are carried out in their entirety
Eagerness to learn new information and adapt to changes as they arise
Manage the team’s schedule and time off
Arrange coverage when there is a call-out or schedule Pay Time Off
Ensure employees’ PayCom timecard is accurate and ready for approval on Fridays
Train and coach new staff and backfill
Counsel employee when necessary and keep record of event
Issue written warnings to employee
Maintain good communication with Team, Manager and Building office
Responsible for all Brookfield and SPS documentation and procedures
Provide Monthly reports to Manager on messenger deliveries Volume
Execute tenant related requests and inquiries
Ensure all equipment (MSA and IOffice) is operational at all times and report any technical issues when needed
Update the ops manual and continuity plan as needed
Send Manager a weekly report of any incident (client complaint, employee challenge, system failure etc.)
Ensure all backfills and new hire signs off on the Rule of Conduct sheet and call out/ PTO policy
Provide feedback on Backfills
Order uniforms for new hire after 90 days
Keep uniform clean during the shift
Execute yearly performance review
Provides 5-star customer service to all employees (in all forms of communication)
Performs the initial rough and fine sorts of incoming mail delivered via courier
Maintains records of daily deliveries in the system and/or log book
Scans all incoming deliveries once they are logged
Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency
Understands privacy rules and do not tamper with packages or documents
Delivers mail to end users in a timely manner
Ensures recipients sign for their delivery upon receipt
Contacts courier/messenger companies regarding status of deliveries
Maintains the Business Service Center area in a neat and orderly fashion
Monitors the level of office supplies on the floor and replenishes and orders accordingly
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting

Skills

Team Leadership

Customer Service

Scheduling

Staff Training

PayCom

Record Keeping

Multitasking

Communication

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees