Intern, Support Engineer (AI field) at ServiceRocket

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Currently pursuing a degree in Information Technology, Computer Science, or similar
Outstanding verbal and written communication skills in English
Strong data analysis, critical thinking, and problem-solving skills
Quick learner with a strong sense of ownership and resilience
Self-motivated, results-oriented, and committed to exceeding expectations
Data science knowledge is an added advantage
Familiarity with Python/R, Jupyter Notebooks is an added advantage
Knowledge of cloud deployments, including AWS, Azure, Google Cloud is a strong plus
Available to work on EMEA shift if necessary (Afternoon 1pm-10pm)
Available to work on pre-scheduled weekends on full/standby support

Responsibilities

Communicate efficiently and effectively with customers
Own customer communications and issues from initial contact until resolution
Become an encyclopedia of knowledge about relevant products and their capabilities and common applications
Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
Comply to the escalation workflow for unresolved issues and identify bugs/product issues for the development team
Resolve issues raised within SLA with the aim of preventing future problems
Learn, document, and share knowledge with others
Assist, diagnose, troubleshoot, and deliver effective solutions to customers
Execute customer onboarding initiatives with key clients
Participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization

Skills

Customer Support

Troubleshooting

Technical Diagnosis

Issue Resolution

SLA Management

Customer Communication

Bug Identification

Product Knowledge

Onboarding

Debugging

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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