Intern - IT Operations at Ecolab

Kraków, Województwo małopolskie, Poland

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Water Hygiene Energy Technologies, IT OperationsIndustries

Requirements

Foundation knowledge of IT Hardware and Software
Customer service skills
Basic troubleshooting and problem analysis
Good oral and written communications in English
Willing to follow instructions and procedures
Team oriented
Familiarity with desktop applications, including MS O365, Windows 10/11, Mobile Phone Support (Android & iOS), Remote Software like Bomgar, ITIL processes and ticketing systems, Local client configurations including MS Intune, VPN, remote/wireless access connectivity configuration and maintenance

Responsibilities

Provide IT support to end-users under direct supervision
Use basic analysis techniques to troubleshoot and resolve incidents and assist in performing root cause analysis on problems
Provide onsite and cross-border support in PL and across the EU using remote control software
Conduct regular interaction with IT users using basic customer service and communication skills
Work collaboratively with project team members and other support functions on IT-related activities
Liaise with partners and vendors on IT-related user support
Confirm with ITIL processes and ensure all incidents are addressed efficiently with proper system logging
Perform basic incident and problem analysis to resolve incidents and requests
Perform hardware and software change requests as assigned
Perform implementation support as required
Attend end-user meetings as requested to provide local support
Work with IT and global support teams as a local IT resource to ensure regional infrastructure is maintained at a high service availability level
Install and maintain local infrastructure as required

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingRoot Cause AnalysisRemote Control SoftwareCustomer ServiceITILIncident ManagementHardware InstallationSoftware MaintenanceInfrastructure Maintenance

Questions & Answers

Common questions about this position

What compensation and benefits are offered for the IT Operations Intern position?

The role offers competitive compensation including an attractive salary and benefits package such as lunch subsidy, sport bonus, and holiday bonus.

Is this IT Operations Intern role remote or hybrid?

It features flexible working arrangements with a hybrid model, approximately 50% from the office and 50% from home.

What skills are required for the IT Operations Intern role?

Key skills include basic analysis for troubleshooting incidents, customer service and communication skills, familiarity with ITIL processes, and ability to use remote control software for support.

What is the company culture like at Ecolab's Krakow business centre?

The culture emphasizes a collaborative environment with strong teamwork, diverse interactions across Europe, high employee satisfaction, supportive feedback, and social events in a comfortable setting with casual dress code.

What makes a strong candidate for this IT Operations Intern position?

Strong candidates should demonstrate basic IT support skills, customer service abilities, teamwork, and eagerness to learn in a hybrid, matrix organization focused on ITIL processes and user support.