Integration Technical Program Manager

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Contact Center TechnologyIndustries

Requirements

Candidates should have 4-5 years of experience as a Program Manager or Technical Project Manager within a SaaS company, with a strong preference for prior software engineering experience. Proven experience overseeing and delivering enterprise software integrations, particularly in the contact center, CCaaS, or customer engagement space, is required. A strong understanding of API concepts (REST, webhooks, OAuth2, JWT, event-driven architectures), browser extensions, and voice/email/chat communication platforms is essential. Excellent technical communication, organizational, and stakeholder management skills are necessary, along with a proactive, systems-oriented mindset for scaling infrastructure-like program components in fast-paced, collaborative environments.

Responsibilities

The Integration Technical Program Manager will oversee the execution and delivery of third-party integrations with CCaaS platforms across messaging, voice, and email channels. This includes driving end-to-end efforts from scoping and planning to scheduling and delivery, and defining API and browser extension integrations. The role involves collaborating with engineering, product, and partnerships teams, gathering requirements from internal teams and customers, and acting as the technical voice of the customer. Responsibilities also include supporting deployment and troubleshooting, monitoring integration performance, and maintaining relationships with external partners.

Skills

Enterprise Application Integration

CCaaS Platforms

Genesys

NICE

Five9

Avaya

Twilio

Salesforce

API Integration

Browser Extension Integration

Technical Program Management

Cross-functional Collaboration

Engineering

Product Management

Solution Architecture

Customer Success

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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