Intake Specialist (US Law Firm, WFH)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

This role involves client intake, administrative support, marketing support, and billing assistance for a law firm specializing in employment law. The work schedule is from 9:00 PM to 6:00 AM PHT.

Requirements

• Prior experience as an intake specialist in a law firm (preferably in litigation).
• Strong communication skills, with the ability to handle client interactions professionally.
• Familiarity with LEAP case management software (experience with Clio is a plus).
• Experience with content creation, including writing blog posts, designing graphics, and preparing PowerPoint presentations.
• Ability to train and help improve processes for client intake.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to collaborate with team members.

Responsibilities

• Manage the client intake process, ensuring a smooth and professional experience.
• Answer incoming phone calls and provide initial consultation screenings.
• Assist in revamping and optimizing the intake process for efficiency.
• Create engaging content for blog posts related to employment law topics.
• Design marketing graphics using Canva.
• Develop PowerPoint presentations for firm use.
• Assist with generating invoices and processing client billing.
• Utilize LEAP for billing and case management.
• Assess the nature of each case and effectively triage to the appropriate person(s).
• Collaborate with managing attorney and staff to ensure seamless referrals and handovers.
• Provide clear and concise information to clients and colleagues.
• Participate in regular meetings to discuss ongoing cases and share relevant information.

Company Information

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Client Overview: The client is an experienced litigator with over a decade of experience, focusing on employment law. They also have experience working with boards of directors of cooperatives and condominiums. They represent corporate management defendants and plaintiffs involved in cases based on claims of discrimination and harassment, as well as matters involving the Fair Labor Standards Act (FLSA) and breach of contract.

Benefits & Perks:

• WFH Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

Additional Details

• Employment Type: Full-time
• Workplace: Remote
• Language: English
• Department: Legal
• Published: 2025-06-03

Equal Employment Statement

Employment decisions at ConnectOS are conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.