Customer Care Advocate
iRhythm TechnologiesFull Time
Entry Level & New Grad, Junior (1 to 2 years)
Key technologies and capabilities for this role
Common questions about this position
This is not a remote position; it requires meeting regularly with dialysis patients at the clinic(s) in the assigned region.
This information is not specified in the job description.
The role requires strong knowledge of Medicare, Medicaid, and insurance options, excellent patient coordination and communication skills, attention to detail for tracking and verifying insurance status, and analytical abilities for reviewing reports and resolving discrepancies.
The company emphasizes supporting its mission, vision, core values, and customer service philosophy, while adhering to the FMCNA Compliance Program and all regulatory and company policy requirements.
A strong candidate would have experience in insurance coordination, particularly with Medicare/Medicaid for dialysis patients, proven ability to educate patients, manage paperwork, track statuses, and analyze reports to maximize revenue.
Provides dialysis and renal healthcare services
Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.