Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction, ManufacturingIndustries
Requirements
- High school diploma or equivalent
- 2+ years of customer service experience, preferably in a sales or construction-related environment
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and work independently in a fast-paced setting
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with business software is a plus
Responsibilities
- Build strong relationships with customers through regular communication via phone and email
- Coordinate order scheduling and resolve issues such as back orders or delivery delays
- Ensure accuracy in data entry for quotes and orders based on take-off specifications
- Support account managers by helping fulfill customer requests and troubleshoot problems
- Collaborate across departments including sales, shipping, and product management
- Communicate updates to customers through bulletins, brochures, and program information
- Participate in product training and attend trade shows or product launches as needed
- Contribute to team success by meeting individual goals and supporting team objectives
Skills
Microsoft Excel
Microsoft Office
Customer Service
Order Processing
Data Entry
Sales Support
UFP Industries
Manufactures and distributes construction and packaging products
About UFP Industries
UFP Industries operates as a diversified holding company with several subsidiaries, including UFP Packaging, UFP Construction, and UFP Retail Solutions. The company manufactures, distributes, and sells a wide range of products for various markets, including residential and commercial construction, packaging, and industrial sectors. Its products are tailored to meet the specific needs of clients across North America, Europe, Asia, and Australia. UFP Industries stands out from its competitors by leveraging its extensive operational footprint and expertise to serve a diverse clientele, ensuring consistent revenue from multiple geographic regions and industry segments. The company's goal is to effectively meet the diverse needs of its customers while maintaining a steady income stream.
Muscle Shoals, AlabamaHeadquarters
1955Year Founded
IPOCompany Stage
Industrial & Manufacturing, Consumer GoodsIndustries
1,001-5,000Employees
Risks
Rising lumber costs could impact UFP's profit margins.
Construction slowdown due to high interest rates may reduce UFP's revenue.
Stricter European environmental regulations could increase UFP's compliance costs.
Differentiation
UFP Industries operates globally, serving diverse sectors like construction and packaging.
The company leverages a broad operational footprint to meet varied client needs.
Recent acquisitions, like C&L Wood Products, expand UFP's market reach and capabilities.
Upsides
Growing demand for sustainable packaging boosts UFP's eco-friendly product development.
E-commerce growth increases demand for UFP's packaging solutions.
Urbanization trends drive demand for UFP's residential and commercial construction products.
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